Night Support Assistant

**Job Title**:Night Support Assistant
**Contract Type**:Permanent
**Salary**:28,155.84 per annum
**Working Hours**:37.5 hours per week, full time
**Working Pattern**:20:45 - 08:15 (30-minute unpaid break); 3-4 days a week
**Location**:Tile House, Camden

**The difference you will make as a Night Support Assistant**

You will be key in providing practical and emotional support to vulnerable people to help them sustain their homes and live in the community, monitoring their wellbeing and referring onto more specialist staff if necessary. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Some of your responsibilities will include:

- Providing waking night staff cover at the service on a rota basis which will include weekends and bank holidays
- Complete and coordinate nightly patrols in and out of the building to maintain high standards of security and to attend to customers night time needs including carrying out welfare checks on customers as needed
- Assist in maintaining customer files and ensure accurate and up to date records are kept of support provided to customers in accordance with company policies and procedures
- Participate in handovers with the day staff at the start and end of

**About you**

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

We are looking for someone with:

- Experience of working with vulnerable adults in either a paid or voluntary capacity
- A genuine passion for working with people and be able to travel
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Excellent team working skills with a creative flair and ability to think outside of the box
- Strong IT and social media skills to manage and maintain administration and recording systems

**Why Riverside?**

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technologyA wide range of benefits

Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

**Role Profile**:
Service Delivery:

- Provide waking night staff cover at the service on a rota basis including weekend shifts.
- Ensure that the project adheres to all the standards set out by One Support.
- Participate in handovers with the day staff at the start and end of each shift.
- Complete and coordinate nightly patrols in and out of the building (where required) to maintain high standards of security and to attend to customers night time needs.
- Take all reasonable precautions for the health and safety of the project including implementing the fire procedure, room checks and health and Safety Inspections.
- Carry out welfare checks on customers as necessary through out the night

Customer Support:

- To be accessible and responsive at all times to customers concerns and requests for information.
- To assist/enable customers to maintain high standards of health care and personal hygiene.
- Ensure customers are enabled and empowered to get involved in the running of the service through consultation and participation.
- Ensure all customers are fully informed and familiar with local practice and procedures with particular reference to the Health and Safety Regulations, fire drills etc
- Ensure at a