Weekend Hotel Supervisor

1 week ago

Liverpool, United Kingdom Philharmonic Hotel Full time

**Job Overview**

**Duties**:

- Supervise and coordinate daily operations on weekends, ensuring all staff adhere to company policies and procedures.
- Provide exceptional guest services, addressing any inquiries or concerns promptly and professionally.
- Lead, motivate, and support the team, fostering a positive work environment that encourages collaboration and high performance.
- Assist in training new staff members on hospitality standards and operational procedures.
- Monitor staffing levels and allocate resources effectively to meet guest needs.
- Conduct regular inspections of the premises to ensure cleanliness, safety, and compliance with health regulations.
- Handle any human resources issues that may arise during the weekend shift, including conflict resolution and performance management.
- Maintain accurate records of guest feedback and operational issues for reporting to management.

**Requirements**:

- Proven experience in a supervisory role within the hospitality industry, preferably in a hotel setting.
- Strong leadership skills with the ability to inspire and manage a diverse team effectively.
- Excellent guest service skills with a commitment to providing an outstanding experience for all guests.
- Bilingual or multilingual capabilities are highly desirable to cater to our diverse clientele.
- Knowledge of human resources practices related to hiring, training, and employee relations is an advantage.
- Ability to work weekends consistently with flexibility in scheduling as required.
- Strong organisational skills with attention to detail and the ability to multitask in a fast-paced environment.

**Job Type**: Part-time

Expected hours: 16 per week

Schedule:

- 8 hour shift
- Every weekend
- Weekends only

**Experience**:

- Human resources: 1 year (preferred)
- Guest services: 2 years (required)
- Hospitality: 2 years (required)
- Leadership: 2 years (required)

Work Location: In person

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