Technical & Business Support Administrator

2 days ago

Ashford, United Kingdom Supplement Factory Full time

**Job Overview**

To support with the day-to-day maintenance of the company Quality Management System, production operation and business support.

**Core Competencies**
- Competent in the use of Microsoft Office.
- Excellent communication skills internal and external.
- General awareness of technical documentation requirements.

**Quality / Technical Responsibilities**

**Factory Liaison**
- Liaise with the factory and warehouse team to ensure relevant documentation is available including issuing batch records in accordance with the production schedule.
- Undertaking new employee inductions and ensuring completion of relevant documentation, initial SOP’s and employee set-up.
- Assist with issuing VDU documentation and liaising with relevant employees on follow up actions.
- Maintain training monitoring spreadsheet.
- Assist with booking external training where necessary.
- Maintaining and uploading relevant documentation for Halal certified products.
- Manage Halal Certification process.
- Maintaining and monitoring supplier and service provider questionnaires and relevant documentation
- Update product specifications.
- Assist with closing change controls.
- Assist in the day -to-day maintenance of the document control system:

- Standard Operating Procedures.
- Manufacturing Records.
- Quality Records and Statements.
- Certificates of Conformity/Analysis.
- Specifications.
- Liaise with suppliers where necessary to obtain relevant documentation.

**Customer Complaints**
- Maintain, liaise, log and raise customer complaints.

**General Quality duties**
- Monitor issue dates for external certifications and manage documentation.
- Assist with booking retention samples and filing where required.
- Support the registration process into different markets by assisting with the legalisation and notarisation of documents such as free sale certificates.

**General Office Responsibilities / Duties**
- Assist with external communication including initial customer enquiries.
- Assist with internal management of meeting availability and arranging company eventswhere required.
- Assist with relevant fire safety and health & safety records and administration.
- Assist with HR administration.
- General office support.
- Any other reasonable duty required by Management.

Strictly NO AGENCIES

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ashford: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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