Client Support Administrator

**Location: Guildford**

**Salary: Circa £25,000 per annum dependent on experience**

Hybrid role with 2 days in the office per week

**Role Description**

We’re looking for a **Client Support Administrator** to join the team here at Allianz Engineering, based in Guildford. This role sits within our Client Support Team, responsible for providing customer support to a wide range of Allianz Engineering Inspection clients.

As part of this role you’ll be communicating with our inspection clients on a daily basis, answering any queries with regards to their plant inspections whilst liaising with our mobile engineers to arrange for them to be completed and also assisting our clients in accessing and navigating our client portal.

Alongside this you’ll be working closely with a variety of internal stakeholders at all levels, answering queries and providing administrative support where needed.

**Essential Skills**
- Experience working within a customer service / customer facing role is essential
- Strong IT skills with experience using Microsoft Office (Outlook, Excel, Word etc.)
- Administration experience within an office environment is essential Educated to GCSE level or equivalent, including Maths and English

**Desirable Skills**
- Experience/ an understanding of the Inspection market

**Key Accountabilities**
- Liaise directly with mobile Allianz Engineers to arrange inspections of plant & equipment on behalf of clients.
- Provide support to internal stakeholders at all levels across Allianz Engineering Inspection Services
- Reconcile data between client and Allianz schedules, making amendments as appropriate.
- Gather management information in respect of key clients, providing this to internal stakeholders.

**What We Will Offer You**

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from
- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

- Flexible buy/sell holiday options
- Hybrid working.
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts

**Our Ways of Working**

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

**Diversity & Inclusion**

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

**Accessible Application for All**

**Join us - Let’s Care for Tomorrow.**

67640 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent


**Job Level**:

- Professional

**Location**:

- Guildford, ENG, GB, GU1 1DB

**Area of Expertise**:

- Operations

**Unit**:

- Allianz UK

**Employing Entity**:

- Allianz Management Services Ltd

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 67640

**Position Cluster**:

- Non-Executive