Credit Control Administrator

1 week ago

Chester, United Kingdom The Business Connection Full time

Due to our client's ongoing growth, we are now seeking their newest Credit Control Assistant to join their Finance department located at their Chester HQ. The Credit Control Assistant will be reporting into the directly to the Finance Manager and will beresponsible for carrying out the pro-active recovery of debt. This includes calling and responding directly to clients in arrears, completion of regular debt reporting, liaising with colleagues around the company to ensure the best service is provided, attendanceat court and pro-actively working with the Finance Manager to implement process improvements going forward.

In return, our client is offering a flexible work from home package which will be discussed at interview stage, private medical insurance, monthly well-being workshops, company pension and a bonus scheme. On top of this you will also receive 33 days holidaysincluding an extra day for your birthday

Working hours are Monday to Friday 9am-5.30pm (WFH discussed during interview)
- Previous experience within a credit control role, preferably within a domestic environment as opposed to 'business to business’
- Experience within an autonomous role.
- Computer literate (especially Microsoft Excel)
- Excellent telephone manner
- Ability to make decisions and remain calm when under pressure
- Ability to prioritise and organise workloads
- Strong rapport building skills

**Desirable Experience**:

- Previous experience in a customer-facing/customer services role
- Experience working within a finance/accounts department
- Experience in producing reports

As the Credit Control Assistant, you will be accountable for the following areas of responsibility:

- Carrying out standard debt collection duties
- Producing formal documentation related to the debt collection process
- Liaising with the Finance Manager to develop and enhance the legacy process
- Completion of the client’s debt reports and collecting debt daily directly
- Pro-actively contacting any clients that are in debt
- Making quick decisions on behalf of the business such as implementing payment plans
- Monitoring debt levels and preparing analysis on status of debt in order to report to Finance Manager
- Liaising with the in-house Legal Director and/or our external legal advisors including production of solicitor packs
- Connecting with other areas across the business to ensure the best service is provided to their clients

Keywords: Administration, Credit Control, Credit Control Assistant, credit control admin, Credit Control Administrator, collections, arrears, recoveries

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.

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