Administrator - Mortgage

About the role:
Are you passionate about providing excellent customer service throughout the full customer journey? Are you interested in embarking on a new learning opportunity within mortgage? Do you thrive in a changing and professionally challenging environment? If so, please click on the link below to find out more.

Let us tell you more

We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of our customer support team based in our head office in Darlington

On a daily basis as a Mortgage Support Officer at Darlington Building Society, you will be required to utilise your experience by delivering support via telephone and our online channels for our customer’s general queries in relation to Mortgages. You will interact with a variety of internal and external stakeholders to support an excellent service to our Mortgage customers and other areas of the business. Part of your role will be to develop and foster good working relationships, to ensure the delivery of an effective and efficient customer service journey is provided throughout the Society. You will become an advocate of our processes, regulation and industry standards, developing an in-depth knowledge of it and putting forward your ideas for improvement when necessary.

In return, we will provide you with continuous training and development as well as opportunities to grow and progress your career within the Darlington Building Society

We are looking for people who:

- You want to learn something new in a supportive environment
- You have quality-driven approach
- You will manage your own time and workload to meet deadlines
- You want to ensure the best customer outcome is achieved
- You relish in problem-solving and thinking outside of the box

Why Work For Us?

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing. Darlington Building Society had a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.

What we can offer you:

- Annual Bonus Scheme
- Performance Linked pay progression
- 8% Employee Contribution Pension Scheme
- 4 x Annual Salary Life Cover
- Employee benefits platform
- Health Care Cash Plan
PLUS MANY MORE

To find out more information please look at our Careers page

About our Society

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.
At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.

For more information about this position please see the link below for the Job Description and further details

Vacancies - Darlington Building Society

**Job Types**: 35 Hours - Full Time, Permanent.

**Salary**: £20,763

Shift Pattern: Between 9 am - 5 pm Monday to Friday & 9 am 2 pm Saturday

For our Privacy Statement please see below:
Privacy - Darlington Building Society

**Job Types**: Full-time, Permanent

**Salary**: £20,763.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus