Field Support Specialist

1 week ago

London, United Kingdom Oracle Full time

Oracle is a global leader in cloud technology, providing cutting-edge solutions to help businesses transform and innovate. Our Oracle Cloud Infrastructure (OCI) team is dedicated to building secure, scalable, and high performing cloud services.

Working as part of the Field Engineering team, you will be responsible for ensuring the seamless technical support and installation of Oracle Cloud hardware systems at OCI data centres, Oracle Multicloud partners and at customer sites in London and South East of the UK.

This is an ideal opportunity for a motivated individual to be part of an amazing team, supporting world class data centres for a global leader in Cloud technology.
- Be willing to travel to multiple locations in London and South East of the UK including OCI data centres, Multicloud partners and customer sites
- Have a Full driving licence and be able to travel to sites at short notice
- Be part of a 24/7 on-call rota, supporting hardware break/fix issues out of office hours when required
- Have excellent problem solving and troubleshooting skills
- Be able to work independently and as part of a collaborative team
- Have excellent communication skills, both verbal and written, for liaising with technical teams, non-technical teams and customers
- Be a self-motivated individual, willing to learn new skills and keep up to date with the latest technologies
- System and network hardware break/fix, maintenance and troubleshooting
- Network troubleshooting, cable testing and replacements
- Rack cabling, installations and deployments
- Adhering to OCI cabling and data centre standards
- Managing and prioritizing tickets and adhering to SLAs
- Following SOPs and MOPs to complete day to day activities
- Carrying out system audits and site inventories
- Ensuring data centre compliance and security protocols are followed at all times
- Adhering to defined health and safety policies at all times

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