Client Success Executive

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
10 - 15%
Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on
some of the most challenging and relevant issues in payments and financial services technology. Our
talented people empower us, and we believe in being part of a team that is open, collaborative,
entrepreneurial, passionate and above all, fun
You will have the opportunity to participate in projects, professional development and work with a team that is invested in your growth, development, and success. You will attend an induction program and continue your learning journey with a structured functionaltraining plan as you settle into your role, where you will:

- Learn the unique nature of our industry, products, and the markets in which we work
- Learn the structure of FIS and options for growth within the organisation
- Hear from FIS leadership about their journey and participate in networking opportunities
- Build a network from across the organisation
**About the team**
In 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS. We are the world's leading payment provider offering a full-service end to end solution that encompasses global card acquiring, gateway,treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled.
You will be joining a highly motivated and driven team of people who work in Client Success.
We operate across verticals that represent the most exciting opportunities for EMEA eCommerce
and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel &
Hospitality and Global Retail - and in doing so we are privileged to support many of the world's most
dynamic organisations.
Client Success is a constantly changing and fast paced function made up of proactive, innovative and
customer focused individuals. They work in conjunction with Business Development, Relationship
Management and Implementation teams to provide an outstanding customer experience which
differentiates Worldpay from its competitors to win new business and retain existing clients.
The team provide best in class support by engaging with their customers to build a detailed
understanding of their needs, proactively analysing their payment data, and maintaining in-depth
knowledge of products and the industry.
**What you will be doing**
As a Client Success Executive, you will be supporting a portfolio of large enterprise customers with their operational payment related needs. You will be required to proactively manage and build strong relationships working as part of an account team.
This is a customer facing role, providing expert knowledge to our Enterprise clients. You will work collaboratively with key stakeholders from within the wider business to drive change
and find timely solutions for your customers queries. You will develop and maintain in-depth
knowledge of FIS products and demonstrate comprehensive industry knowledge.
- Recommending best approach on customer operational payment issues with appropriate escalation
- Driving actions to resolve issues, including providing high quality responses and coordinating efforts across teams in EMEA and across the wider business
- Supporting the Commercial and Relationship teams to win new business and retain existing customers
- Planning and conducting training for customers to enable them to self-serve
- Collating and analysing data to proactively identify optimization opportunities and presenting as recommendations to customers to help inform, educate and optimize their payments

**What you bring**:

- You have a bachelor's degree or relevant experience
- A strong affinity for Technology
- Strong interpersonal skills - a confident communicator
- Creative thinker with strong problem-solving skills
- Self-motivated, with a willingness to ask questions and put forward ideas
- Highly organized with good time management skills and an ability to multi-task
- A team player with an ability to build a network both internally and externally - and comfortable interacting with a diverse group of stakeholders
- You have a keen interest in payment solutions and aspire to develop a successful career within the FinTech industry

**Added bonus if you have**:

- A technical background with Payments or IT industry knowledge
- You have worked in a customer relationship role where technical customer queries requiring root cause analysis and establishing solutions to complex issues were the norm
- Knowledge of FIS' products and services; in-depth knowledge of Worldpay products and services
- You have a bachelor's degree within IT or financial fields
- Any language skills of French, Italian, German or Spanish

**What we offer you**:

- A multifaceted role, with an opportunity to gain a good degree of responsibility
- A competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many more
- Structured onboarding program with networking opportunities
- A broad range of professional education to support your professional development
- Opportunity to build your knowledge of the broader commercial payments industry
- A supportive work environment built on collaboration, flexibility, and respect

**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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