Customer Experience Team Member

**Role**:
Front of House
- **Salary**:
11.62 or 11.85 p/h depending on contract choice
- **Type**:
Casual
- **Interview Process**:
1 Interview:
Group Interview Monday 2nd of September
- **Closing Date**:
26-08-2024 at 23:59
- **Location**:
Lyceum Theatre, 21 Wellington Street
London
Greater London
WC2E 7RQ

**Customer Experience Team Member**

**ATG Entertainment is proud to stand at the forefront of the live entertainment industry.**

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again

As part of our **Customer Experience Team** you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

The origins of the **Lyceum Theatre** date to 1765 but has been rebuilt several times since. We have a varied and interesting history, we can claim to have hosted the first London exhibition of waxworks by Madame Tussaud, were owned and managed by Henry Irving, and have avoided demolition more than once. In the 1960s and 1970s The Lyceum Ballroom was a successful dancehall and concert venue, where many well-known artists played, including Bob Marley and Jimi Hendricks. After a huge refurbishment in the mid-1990s, The Lyceum reopened as a theatre hosting Jesus Christ Superstar and Oklahoma, before welcoming Disney’s The Lion King in October 1999. We are proud to be celebrating The Lion King’s 25th anniversary in October 2024.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We offer the following benefits for our **Customer Experience Team Members**:

- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home

**Interested? Please click on the link to view our full job description.**

If you’d like to discuss accessibility prior to applying, please review our_ job description_ where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

**Closing Date**:
26-08-2024 at 23:59