Service Administrator

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services - and to prevent them becoming disenfranchised and isolated.

**Hours: 22.5 hours a week**

**Salary: £23,463.00 per annum (pro rata)**

**Based at: Powys**

**Role Purpose: Main Duties and Responsibilities**:

- To be the main point of contact for service users in between their contact with the Powys Positive Attachment Service.
- To communicate with service users re: appointments, cancellations, rearrangements etc.
- To be part of a centralised telephone referral and appointments service for our therapeutic services.
- To establish a good rapport over the phone, give a good positive first impression of the services and be empathic yet efficient in gathering information, and where appropriate signpost to other services either internally or externally and how to access them.
- To take referrals from and in respect of service users.
- Adhere to Adferiads’s confidentiality policy.
- To liaise between therapeutic staff and service users to allow an efficient uptake of available appointments.
- To liaise with and support any other agency who works in conjunction with Adferiad in ensuring that appropriate data and evidence is available to satisfy monitoring requirements.
- To liaise with and support the Adferiad data Team in ensuring that appropriate data and evidence is available to satisfy monitoring requirements.
- To ensure that all service users paperwork is collated, prepared, and given to the relevant workers prior to their clinics.
- Ensuring that daily clinics are resulted and actioned for each of the staff and identifying new service users as and when directed, ensuring that staff have regular full clinics.
- Support staff in coordinating group activities & training.
- To be responsible for the collation, co-ordination, safe-keeping and archiving of individual service user records
- To co-ordinate other records, proforma and information as directed by the Manager.
- Input onto, amend and check Adferiad service user/project databases.
- Input onto, amend, and check any other database as required.
- Attend meetings, as directed by the Manager.
- Support the Manager in the running of the building.
- Co-ordinate and take room bookings for the building.
- Contribute to client administrative services team functions as required.Mae Adferiad Recovery yn darparu ymateb hyblyg a chydlynol i’r amgylchiadau eithriadol mae pobl sydd â chyflyrau iechyd meddwl, defnydd sylweddau a materion eraill cysylltiedig sy’n cyd-ddigwydd yn eu hwynebu. Mae pobl sy’n agored i niwed sy’n wynebu heriau bywyd cymhleth angen cefnogaeth gyson a di-dor i sicrhau eu bod yn parhau i ymgysylltu gyda gwasanaethau iechyd a llesiant hanfodol - ac i’w hatal rhag mynd yn ddifreintiedig ac ynysig.

**Oriau: 22.5 awr yr wythnos**

**Cyflog: £23,463.00 y flwyddyn (pro rata)**

**Lleoliad: Powys**

**Pwrpas y Rôl: Gwaith Defnyddiwr Gwasanaeth**:
**- Bod yn brif bwynt cyswllt ar gyfer defnyddwyr gwasanaeth rhwng eu cysylltiad â Gwasanaeth Ymlyniad Cadarnhaol Powys.**

**- Cyfathrebu â defnyddwyr gwasanaeth ynghylch: apwyntiadau, canslo, aildrefnu ac ati.**

**- Bod yn rhan o wasanaeth atgyfeirio ac apwyntiadau canolog ar gyfer ein gwasanaethau therapiwtig.**

**- Sefydlu perthynas dda dros y ffôn, rhoi argraff gyntaf gadarnhaol dda o'r gwasanaethau a bod yn empathig ond eto'n effeithlon wrth gasglu gwybodaeth, a lle bo'n briodol cyfeirio at wasanaethau eraill naill ai'n fewnol neu'n allanol a sut i gael mynediad atynt.**

**- Derbyn cyfeiriadau gan ac mewn perthynas â defnyddwyr gwasanaeth.**

**- Cadw at bolisi cyfrinachedd Adferiads.**

**Gweinyddu**:
**- Cydgysylltu rhwng staff therapiwtig a defnyddwyr gwasanaeth er mwyn sicrhau bod yr apwyntiadau sydd ar gael yn cael eu defnyddio'n effeithlon.**

**- Cydgysylltu a chefnogi unrhyw asiantaeth arall sy'n gweithio ar y cyd ag Adferiad i sicrhau bod data a thystiolaeth briodol ar gael i fodloni gofynion monitro.**

**- Cydgysylltu a chefnogi Tîm data Adferiad i sicrhau bod data a thystiolaeth briodol ar gael i fodloni gofynion monitro.**

**- Sicrhau bod holl waith papur defnyddwyr gwasanaeth yn cael ei goladu, ei baratoi, a'i roi i'r gweithwyr perthnasol cyn eu clinigau.**

**- Sicrhau bod clinigau dyddiol yn cael eu dilyn a'u gweithredu ar gyfer pob un o'r staff a nodi defnyddwyr gwasanaeth newydd yn ôl y cyfarwyddyd, gan sicrhau bod gan staff glinigau llawn rheolaidd.**

**- Cefnogi staff i gydlynu gweithgareddau a hyfforddiant grŵp.**

**- Bod yn gyfrifol am goladu, cydgysylltu, cadw'n ddiogel ac archifo cofnodion defnyddwyr gwasanaeth unigol**

**- Cydlynu cofnodion, profforma a gwybodaeth eraill yn unol â chyfarwyddyd y Rheolwr.**

**- Mewnbynnu, di