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Receptionist/administrator

2 weeks ago

StokeonTrent, United Kingdom Loomer Medical Partnership Full time

We are looking for a receptionist to join our amazing team Working at our surgeries based in the Stoke on trent area.

Part time / Full time positions available

You will also be required to complete a Saturday 9:00am - 17:00pm, 1 in every 4 weeks and this time will be giving back in lieu during your working week and also a late evening shift till 8pm which will be adjusted to your weekly hours.

**Job Purpose**: Provision of frontline customer reception service and administration support at the heart of Primary care service. Dealing day to day with patient urgent/routine needs, booking appointments, advising and signposting and general administration duties etc. working in a patient focused and person centred way. All tasks must be dealt with in a defined time frame using NHS software, providing the appropriate response to the patient’s needs

**Main Aims of the Job**:

- To be the first point of contact for the patient or carer/relative, establishing the nature of the query, identifying the appropriate assistance required from the information provided by the patient/carer.
- Use effective questioning skills respecting patient confidentiality and working within legislative requirements at all times and on receipt of a patient query search the computerised patient records, checking patient details and demographics and amending when required.
- To contribute to project work to enhance and develop the service
- During busy periods, using knowledge, experience and questioning skills, to decide what path is necessary
- You need to maintain competencies in line with the framework defined by the NHS requirements and comply with all policies and regulations relating to clinical governance and patient confidentiality. All patients must be treated with empathy, respect and consideration.

**Key Responsibilities**:

- To remain compliant with all mandatory and core training requirements
- Cancelling / re-arranging appointments
- Registering new patients
- Processing Repeat Prescriptions in accordance to Practice Guidelines
- Customer Service (Reception Duty) i.e. meet & greet and attending phone enquiries
- Handling correspondence from internal and external health professionals
- Complaints handling
- Ensure that quality, standards and efficiency of our service are maintained at all times
- Meet performance targets for speed, efficiency and quality when responding to patient and staff requests
- Scanning & processing and coding of letters
- Care Navigation
- Checking repeat medication in relation to hospital letters

**Necessary Skills & Experience**
- You must have good communication & telephone manner
- The ability to work effectively under pressure
- Good organisational & administration skills
- Relevant computer skills including MS Office packages
- Good accuracy and attention to detail
- The willingness to learn new skills

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.50 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Receptionist/Administrator: 3 years (required)

Work Location: In person