IT Support Manager

5 days ago

Amersham, United Kingdom CPI SELECTION Full time

**Job Title**:IT Application Support Manager

**Location**: Amersham, Bucks, HP7

**Salary**: 42k - 45k per annum

**Department**:IT

**Reporting Lines**:IT Service Assurance Manager

**Job Purpose**

**Responsibilities**
- Line Management responsibility for the Application Support Analyst. Work with the IT service manager to deliver continual service improvement
- Work with all teams at The Entertainer, understanding how they use system, identify their problems and support resolution of reported incidents.
- Drive continual service improvement.
- Take an active part in wider IT support escalation processes as required, including some out of hours support.
- Work with the project team on the setup and maintenance of non-production environments.
- Support the IT service change control processes and attend CAB meetings.
- Assist in the training of end users and IT support team.

**Skills & Experience**
- Ideally, worked in retail with at least 2 years line management experience.
- Experience of data reconciliation work and error detection handling.
- Able to identify the business impact of issues and to prioritise and escalate as appropriate.
- Experience in IT Disaster Recovery testing and IT capacity management planning experience.
- Excellent customer service skills and experience of working in a service orientated environment.
- Ability to prioritise when faced with multiple tasks.
- Great attention to detail whilst analysing and reconciling the data.
- Strong knowledge of Office 365 and windows operating systems.
- Understanding of IT security, infrastructure, and governance.
- Exposure to multi-channel and web-based retail systems.

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