Centre Operations Assistant

2 weeks ago


Uxbridge, United Kingdom Pertemps Heathrow Full time

The primary responsibility is to deliver world class customer experience and support the Centre Operations Manager to deliver operational excellence keeping the centre safe and compliant in line with policies and processes.
Monday to Wednesday 9am - 4pm
Key Responsibilities
Specific Tasks Customer Service ? Deliver outstanding service experience to all stakeholders. ? Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal. ? Proactively seekfeedback and resolve customers queries at first touch. ? Build relationships with customers through regular communication to ensure capture of any upselling opportunities. ? Manage centre standards to the highest level. ? Conduct pre-event inspections of allmeeting rooms and show offices prior to a customer viewing or meeting room booking. ? Oversee customer move ins smoothly and in line with customer requirements. ? Ad hoc duties as and when required by the Centre Operations Manager. Commercial ? Ensure thecapture of billing for all revenue. ? Identify and upselling all services. Health & Safety ? To have a comprehensive understanding and ensure compliance with the health and safety policy and processes. ? Complete all iAuditor checks and resolve any issueswithin acceptable timeframes. ? Management of the accident book and the reporting of all incidents, accidents and near misses. ? Review and update as necessary the emergency evacuation procedures. ? Ensure appropriate health and safety arrangements are inplace to minimise risks and provide for safe working conditions for all building users. ? Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner: ? Arranging all annualmandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner. ? Strict monitoring of contractors to ensure their working practices are in line with our policies and processes. ? General administrationand coordinating of contractors for planned



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