Medical Receptionist

Our team of experienced, hard-working Medical Receptionists are at the heart of our practice, and we are proud of their caring support for our patients. We are looking for someone to join this friendly and supportive team.

Responsibilities include:

- Helping and advising patients on the phone and face to face with appointment booking, information requests, and signposting to appropriate services
- Processing repeat prescriptions
- Liaising with practice clinicians as well as other service providers
- General administration
- Occasionally acting as a chaperone during a consultation or examination.

Previous customer service is required and NHS experience preferred, but the most important attributes are to be helpful and patient, have an excellent and empathetic manner, to be confident with IT, calm when it is busy and pressured, able to think on your feet, and a real team player. Training will be provided.

The position is for 25 to 37.5 hours per week to be agreed, which must be worked across five days per week, Monday to Friday. Because we are open from 8.00 to 19.00, most of our Medical Receptionists have an alternating early/late working pattern whereby one week starts early (e.g. 07.30 or 08.00) and the next ends late. We are also open until 20.00 two nights a week but with fewer staff. All the team work a rota for scheduled late shifts, which are less frequent. In addition to the Monday to Friday hours, occasional Saturday morning clinics are required, along with occasional holiday and sickness cover for absent colleagues, so flexibility is valued.

Pay for this role will be reviewed in April 2025.
- This position is not open to applicants from abroad wishing to use the UK Visa Sponsorship Scheme

**Job Type**: Permanent

Pay: From £11.44 per hour

Expected hours: 25 - 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 24/01/2025
Reference ID: MR25-GS
Expected start date: 01/03/2025