Night Concierge

**Job role**: Concierge

**Location**:Grangetown, Cardiff

**Hours**:4 on, 4 off 7pm-7am

**Salary**:£21,000 per annum, plus benefits

**The job role**

As Concierge you will contribute to our vision of being the **UK's favourite** residential property manager by:

- Provide a high standard level of customer service to our residents and all visitors to the development.
- Act as main point of contact at the front desk.
- Assist with on-site deliveries, customer queries and service requests.

The Concierge reports directly into the Development Manager

**About You**

You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.

**Main Responsibilities**
- Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
- Manage and administer customer deliveries and returns, via development systems and protocol.
- Handle and administer residents’ keys, making sure these are signed in and out daily in line with development systems and protocol.
- To conduct site, walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
- Investigate first level complaints within the development.
- Provide regular communication to customers with initial queries to resolution.
- Monitor the CCTV cameras / security access to review and track security concerns

**Who are we?**

FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales, and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.

**Why choose us?**

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

**What’s next?**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per hour

**Benefits**:

- Company pension
- Referral programme
- Wellness programme

Schedule:

- Night shift

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Concierge: 1 year (required)

Work Location: One location