Non-emergency Pts Commercial Services Call Taker
1 week ago
Meet daily key performance indicators (KPIs) and performance targets. Operate communications and information systems to receive patient/client data calls from patients, commissioners, social services and health care professionals and Trust staff; in addition to those appertaining from commercial, and internal contracts e.g. Canal & River Trust, Drug Intervention programmes, Midwives and Safeguarding. Handle calls appropriately including those from distressed/emotional people.
Manage and resolve caller complaints Identify and escalate priority issues. Follow pathways and signpost callers to appropriate destinations. Assist in referral of patients to alternative care pathways and the maintenance of patient referral databases. Document all call information according to the standard operating procedure.
Inputting and process details of bookings by telephone/fax/electronically from client units/staff and transport enquiries from health care professionals and the general public applicable to the Trust contracts. Ensure the effective deployment of resources to meet contractual requirements, co-ordinating the work of others as required. Make outbound calls to other professionals and the general public adhering to working practices and protocols; to include contacting relatives, querying other professionals, communicating with hospitals, arranging breakdown recovery for ambulances and reporting incidents to other emergency services. Support the achievement of agreed National and Trust standards of service.
Report to first line management on the performance of operational staff in the delivery of the service. Receive and process sickness and fitness notifications from all operational and non-emergency call centre staff. Handle calls from drivers regarding their work and shift arrangements. Ensure that those areas of service provision under their control or jurisdiction conform to the WMAS Quality procedures, data protection Act and Caldicott Guidelines.
Assist first line management in ensuring the effective deployment of operational resources to support all Trust commercial contracts. Attend training courses which are required to maintain professional knowledge and keep up to date with changing procedures and protocols. Assist with the training of new call takers on the telephone and computer system. Identify and report IT related problems on the computer software and workstations.
Undertake general administration duties as required to include photocopying, filing and faxing. Any other duties consistent with grade
-
Commercial Services Operative
1 week ago
Stafford, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeMeet daily key performance indicators (KPIs) and performance targets. Operate communications and information systems to receive patient/client data calls from patients, commissioners, social services and health care professionals and Trust staff; in addition to those appertaining from commercial, and internal contracts e.g. Canal & River Trust, Drug...
-
Emergency Call Assessor
5 days ago
Stafford, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeA public health service in England seeks a Call Assessor to manage emergency calls. The ideal candidate will be able to work flexible hours, including weekends and holidays, and will undergo rigorous training. Responsibilities include assessing urgent calls, providing support to patients, and ensuring accurate communication with emergency service teams. This...
-
Emergency Call Assessor
1 day ago
Stafford, United Kingdom NHS Full timeA healthcare provider in the UK is seeking a Call Assessor for its reserve pool. The role involves processing urgent and emergency calls, providing effective patient guidance, and working within a team using clinical assessment tools. Candidates must have 5 GCSEs including English, and should be ready for a flexible shift pattern, including weekends and...
-
Call Centre Operator
2 weeks ago
Stafford, United Kingdom ULM Services Limited Full timeULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. We have several vacancies for both day and night call centre operatives. ULM Services are a call handling service for commercial tyre breakdowns. We operate a network of over 200 service centres throughout the UK. **Requirements**: Good level of IT...
-
Call Centre Operative
2 days ago
Stafford, United Kingdom ULM Services Limited Full timeULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. We are part of the Halfords Commercial Fleet Services division. ULM Services are a call handling service for commercial tyre breakdowns. We operate a network of over 1000 service centres throughout the UK. **Requirements**: Good level of IT literacy...
-
Call Centre Operator
2 weeks ago
Stafford, United Kingdom ULM Services Limited Full timeULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. We have several vacancies for both day and night call centre operatives. ULM Services are a call handling service for commercial tyre breakdowns. We operate a network of over 200 service centres throughout the UK. **Requirements**: Good level of IT...
-
Call Centre Operator
1 week ago
Stafford, United Kingdom ULM Services Limited Full time**WORKING FROM THE OFFICE BASED IN STAFFORD ** **FULL TIME OR PART TIME ** VARIOUS SHIFTS AVAILABLE** **GET PAID BEFORE CHRISTMAS** **IMMEDIATE STARTS** **MONDAY TO FRIDAY** **GREAT PLACE TO WORK** **JOB PROGRESSION FOR THE RIGHT PEOPLE** ULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. We have...
-
Call Centre Operator
2 weeks ago
Stafford, United Kingdom ULM Services Limited Full timeULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. ULM Services are a call handling service for commercial tyre breakdowns. We operate a network of over 200 service centres throughout the UK. **Requirements**: Good level of IT literacy with the ability to learn new software and systems with...
-
Call Assessor
5 days ago
Stafford, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeCall Assessor - Staffordshire (RESERVE POOL) The closing date is 15 December 2025 West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each person plays a vital part in ensuring our organisation meets the...
-
Call Centre Operator
2 weeks ago
Stafford, United Kingdom ULM Services Limited Full timeULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. ULM Services are a call handling service for commercial tyre breakdowns. We operate a network of over 200 service centres throughout the UK. **Requirements**: Good level of IT literacy with the ability to learn new software and systems with...
