Control Supervisor

2 days ago


Epsom, United Kingdom Sandown Mercedes-Benz of Epsom Full time

Control Supervisor -Mercedes Benz of Epsom

This role includes the day-to-day management of the service team. The role is to further the delivery of the Mercedes-Benz experience, maximise sales, and profit opportunities through the delivery of the aftersales strategy and to exceed customer expectations at all times.

**Main Duties**
- To manage and work with the Control team to deliver on role expectations ensuring:

- Assistance to the management team with attendance control
- To manage customer complaint resolution including face to face if required.
- Working with DTTLs to ensure the repair of vehicles in a timely manner and to brand standards
- Effective use of all systems as required
- Achieving Manufacturer Customer Satisfaction targets
- Upsell and authority for additional work identified
- Collection and Delivery Control
- Inbound call handling & IVR call back management
- Work with all suppliers internal and external to ensure the Mercedes Benz experience is delivered at all times.

**Skills Required**:

- Demonstrable motor trade service advisor, technician or workshop control experience
- Experience in working as part of a team
- Excellent verbal and nonverbal communicator
- Previous supervisory experience would be desirable

**Hours of work**:
**Monday - Friday 08:00 - 18:00 with one hour unpaid break - Total 45 Hours**

**Saturday working on a rota basis - 08:00 - 14:00 as extra hours**

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

**Salary**: Up to £38,000 per annum and OTE up to £48,000 per annum

**Salary**: Up to £38,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Epsom, Surrey: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)



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