Administrator

We have opportunities in North Warwickshire.

Are you looking for an opportunity to develop your career in an exciting direction?

Then we have the perfect role for you

We are looking for administrators to join our Community Urgent Response (CUR) teams. The teams provide urgent care to deteriorating patients within their own home/care homes.

CUR Teams aim to optimise the management of patients living with complex long-term conditions in the community and prevent acute admissions and prolonged hospital admissions.

Teams work with primary care, acute trusts, and the ambulance trust to keep patients safe, well and clinically supported at home.

The Urgent Community Response Service is a 7-day service and operates from 08.00 - 22.00hrs.

You would be expected to be able to cover all aspects of the shift pattern e.g., 08.00-16.00hrs and 14.00-22.00hrs. However, we have a flexible and supportive approach and full and part-time opportunities are available.

To providing a high-quality administrative service as a member of the Administration team supporting the Community and Management team through effective team working.

Be responsible for confidential, accurate and efficient administrative support using established processes and IT systems to meet monthly reporting deadlines.

Support teams to co-ordinate patient pathways and visit allocation to deliver high quality patient care in the community.

Meet the administrative demands in a busy office environment.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

**Key Result Areas**:
To plan and prioritize own workload support nursing teams, management team and administration colleagues undertaking word processing of letters, reports and other documents using Microsoft Word, Excel, PowerPoint.

To use own initiative when dealing with enquiries from colleagues internally and externally, and other health care professionals and direct as appropriate.

To support teams with patient referrals and visit schedules using EMIS. Provide caseload reports and support with caseload maintenance and problem solving.

To develop, implement and maintain administrative systems, including effective and up to date filing, data tracking and data gathering.

To be responsible for the ordering of weekly clinical nursing stores and non-clinical items such as uniforms, medical equipment and stationery, demonstrating an awareness of cost efficiency and effectiveness.

To liaise with external organizations to arrange meetings and training sessions as required.

To accurately input monthly staff rosters onto Health Roster and EMIS in timely manner, meeting deadlines for approval. Make approved changes to staff e-roster when appropriate.

To produce weekly Lone Worker buddy system sheets and update.

To update staff training compliance using established systems.

To collate data to assist with the reporting of team quality and performance indicators as required by Professional Leads and Locality Managers to produce CQUIN / KPI reports

To be responsible for liaising with external bank staff to fill vacant nursing shifts as requested by Professional Leads.

To actively promote patient feedback survey by supporting teams with data collection and submitting results in timely manner.

To be responsible for researching uploading relevant content to OOHCC Rugby social media sites.

To organize meetings by arranging room bookings, meeting agendas and taking minutes. Follow up actions as required.

To be responsible for the storage and recording of confidential patient and staff filing to meet requirements of Information Governance policy and procedures.

Support the Management team with the implementation of new initiatives as required.

To update OOHCC Action Plan as instructed by Team / Professional Lead and Locality Manager, as required

To participate and support Management team to promote staff wellbeing activities.

Participate in the Management of Change, making constructive suggestions to how the service can be improved

Makes constructive suggestions on the appropriate use of