Customer Assistant

1 day ago

Warrington, United Kingdom M&S Full time

**Summary**

Customer Assistant - Learning and Development - Merseyside/ Warrington
**All the details**

This is fixed term vacancy to join the Merseyside Academy Team. The role will focus on the learning and development of new and existing colleagues, with duties including shop floor coaching and My Welcome Induction sessions.

Your base store will be Gemini, however we have 2 other induction hubs across the region that you will be required to travel to occasionally: Liverpool One and Southport.

**Work Pattern**:
Some flexibility will be required.

Sunday 09:00 - 17:00
Thursday 18:00 - 22:00
Friday 18:00 - 22:00
Saturday 08:00 - 16:00

**Due to the nature and responsibilities of this role, all applicants MUST be at least 18 years of age.**

**Purpose**

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

**ACCOUNTABILITIES**

**Develop remarkable people - 50% of time spent**
- Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels
- Support coordination of all development programmes including employability schemes for customer assistants
- Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
- Ensure all regional learning hubs and the academy facilities are maintained to a high standard
- Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
- Offer exceptional levels of service to all colleagues and visitors across the academy
- Delivering regional buddy upskilling where required
- Deliver upskilling to Induction facilitators in standalone hubs where required
- Listen and act on colleague feedback to make this a great place to work, with the support of BIG

**100% accurate execution - 35% of time spent**
- Complete all aspects of recruitment including My HR, onboarding and peak activity to meet customer demand
- Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
- Build key stakeholder relationships across Centre of Expertise, externally and Region
- Utilise digital tools to manage academy learning capacity

**Drive high performance - 15% of time spent**
- Support the delivery and completion of Compliance Learning across the region
- Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

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