Billing & Credit Team Leader

**Working hours: 37**

**Contract: Permanent**

**The Opportunity**

As a Billing and Credit Team leader, you’ll be responsible for leading the team to work closely with customers, stakeholders and service providers leveraging Performance Excellence tools and techniques to ensure that processes and systems are developed anddeployed to provide an effective and efficient high-quality team. And, ensuring compliance with credit policies, controls, contractual frameworks and the associated debt recovery processes to actively reduce age of debt across all billing & credit portfoliosand to ensure minimum bad debt exposure. Ensuring the team delivers a high quality and robust service to the business and its customers. Key control owner for RACMs, in respect of review & sign off. Also, Drive the team to enhance operational efficiency throughthe implementation of best practice, drawing on external sources and internal references to drive increased value for the business.

**Key accountabilities**:

- Accountable for the day to day leadership responsibilities and the development of a highly motivated Billing & Credit Control team which is innovative and customer focused. Sets key targets & control measurements that improve performances & process inefficiencies.
- Responsibility for making effective credit decisions to optimize income and minimize potential bad debt exposure.
- Accountable for ensuring data quality and security standards are monitored in line with requirements, and that data and information is managed in accordance with the Information Management Framework with controls and other mechanisms being put in placeto support this.
- Drive delivery of change across the business, role-modelling new ways of working and owning delivery of key outcomes to drive the improvement of long-term business capability.
- Escalation point for all Billing & Credit Control team.
- Build knowledge of RIIO and its impact on the industry and the business in order to support key decisions and advise and guide relevant stakeholders in own business areas.
- Accountable for a team circa 12 people.
- Accountable for leading the team and the following Billing & Credit processes;
- Credit approvals
- Debit recovery, including liaising with external Legal professionals as necessary.
- Cash collection
- Dispute Management
- End to End Transactional Billing Processes Management
- Management of all billing ledgers (c7)
- Manage Theft of Gas ledger as set out for RIIO2.
- Including providing authorisation of payments/refunds in line with DoA.
- Drive team to prioritize effectively to meet set portfolio targets of cash collection across a large portfolio of customer ledgers, including ledger reconciliations.
- Escalation point and elimination roadblocks and issues.
- Responsible for ensuring all billing transactional processes and enquires are carried out effectively and delivered on a timely basis, meeting all key deadlines including month end
- Manage Theft of Gas ledger based on the requirements as set out for RIIO2 with expectation of delivery of £8m debt recovery.
- Data integrity and compliance with contractual or Regulatory credit rules. Compliance with financial controls and obligations set by Regulators.
- Accountable for the resolution or escalation of queries whilst suggesting quality improvements in order to minimise customer complaints, debt, process or contractual deficiencies.
- Drive & report on Daily Billing & Credit Control KPIs, such as Age of Debt, DSO, transaction volumes to Head of Financial Services/Director of Finance, escalating any issues as required.
- Accountable for the delivery of internal and external audits requirements. Including liaising with Financial reporting team on audit deliverables timeframes and dealing with additional queries from external audit provider.
- Escalation point for complex adhoc queries and support other team members when required
- Lead the team on all aspects of the full end to end billing & credit control, such debt collections & transaction processes, including the use of SAP & S/4 systems. Including managing the training requirements across all processes and ensure team are trainedto a high standard within SAP & S/4.
- Provide robust credit risk management services for the business by identifying, leading, and coordinating the quantification of risks and opportunities whilst maintaining the Credit & Risk Management risk register.

**What You’ll Bring**
- Business Awareness & Innovation
- Problem Solving & Decision Making
- Leading & Supporting Others
- Stakeholder Engagement
- Regulatory Understanding
- Financial Systems and Codeblock
- Business Software and Applications
- Transaction and Close Process Management
- Reporting, Monitoring & Analysis
- Governance, Risk and Internal Control Frameworks

**What’s in It For You**
- 25 days holiday plus 8 statutory bank holidays, with the option to buy and sell
- Generous Pension Scheme which is double matched up to 12%
- Opportunity to earn an annual bonus
- Private medical insurance available through our flexible benefits programme
- Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurances, and healthcare packages
- My Offers membership card - offering discounts and savings from hundreds of retailers
- Access to our Occupational Health Services including employee assistance programme which offers confidential counseling
- Support with financial wellbeing