Disrepair Case Handler

6 days ago

Wolverhampton, United Kingdom Bromford Full time

Do you have a passion for providing homes that customers can be proud of? We looking for an empathetic and organised case handler to be the first point of contact for property disrepair claims. If you tick all those boxes, then you belong at Bromford

**In this role, you will**:

- Manage disrepair cases from start to finish, ensuring excellent communication and collaboration to resolve issues promptly
- Assess claims, determine liability, and coordinate repairs with surveyors and contractors
- Advise on litigation strategy and work with legal counsel
- Track budgets and contractor payments
- Build positive relationships with customers and colleagues

**We are looking for someone with**:

- Knowledge of disrepair legislation
- Understanding of repairs, maintenance, and landlord/tenant law
- Strong IT and data analysis skills
- Excellent communication and interpersonal abilities
- Customer service focused mindset
- Full UK driving licence with access to a vehicle
- An ability to become a great ambassador for Bromford.

**This role is available as a full time 12 month fixed term contract. You can be based from either of our main offices in Wolverhampton or Lichfield with remote work options. A basic DBS is required.**

If you are an experienced disrepair case handler, able to efficiently steer various components of disrepair disputes through to amicable closure, here is a chance to directly impact 100,000 plus lives for the better.

**The closing date is Thursday 29 August with interviews taking place Wednesday 4 September.

  • Disrepair Coordinator

    6 days ago

    Wolverhampton, United Kingdom Bromford Full time

    Are you an experienced and meticulous Disrepair Coordinator who can serve as the first point of contact to receive property disrepair claims? Are you ready to join a certified **Great Places to Work **organisation to guide various teams to optimise resolution timeframes? If so, you belong at Bromford! In this critical role, you’ll be managing incoming...

  • Complaints Case Handler

    6 days ago

    Wolverhampton, United Kingdom Bromford Full time

    Are you passionate about making a real difference to people's lives? Do you combine exceptional customer service skills with resilience under pressure and strong attention to detail? If you're ready to join an award-winning housing association where your work truly matters, you belong at Bromford - proudly recognised as a **Great Place to Work**. We are...

  • Complaints Handler Financial Services

    2 weeks ago

    Wolverhampton, United Kingdom Huntress Full time

    **Complaints Handler (Financial Services) Wolverhampton £21,000-£23,000 + 12.5% annual bonus** As a Customer Complaints Handler you'll be speaking to customers and helping resolve complaints, highlighting root causes, and developing creative process improvements. You'll really take the time to understand our customer's individual circumstances, and truly...

  • Paralegal (Legal Assistant) - Housing

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom WMJobs Full time £36,000 - £40,777 per year

    City of Wolverhampton Council,Paralegal/Legal Assistant - HousingSalary - £36,363 - £40,777 (Grade 6)Hours - 37Contract type - fixed term (12 months)Work Style - (Fixed: Civic Centre, Wolverhampton City Centre)This is an exciting opportunity to join our brilliant, friendly, and successful in-house litigation and governance legal team. The team provides...

  • Customer Solutions Team Leader

    6 days ago

    Wolverhampton, United Kingdom Bromford Full time

    Our Customer Solutions Team are responsible for supporting our customers when things haven’t gone so well. We are aware things can happen from time to time and we aim to provide a fast, effective, customer focused service to get any issues rectified as quickly as possible. Bromford is committed to not only ensuring issues are resolved but to focus on...

  • Paralegal (Legal Assistant) - Housing

    2 weeks ago

    Wolverhampton WV, United Kingdom City of Wolverhampton Council Full time £36,363 - £40,777 per year

    Job IntroductionParalegal/Legal Assistant - HousingSalary - £36,363 - £40,777 (Grade 6)Hours - 37Contract type - fixed term (12 months)Work Style - (Fixed: Civic Centre, Wolverhampton City Centre)This is an exciting opportunity to join our brilliant, friendly, and successful in-house litigation and governance legal team. The team provides legal support and...