Sales Administrator

2 days ago

StratforduponAvon, United Kingdom Tappex Thread Inserts Ltd Full time

**Job Title**:Sales Administrator

**Location**:Tappex - Stratford-upon-Avon

**Department**:Sales

**Reports to**:Inside Sales Team Leader

**Role Overview**

The Sales Administrator plays a key role in supporting the sales team, ensuring smooth and efficient processing of customer orders, inquiries, and administrative tasks. This role requires excellent communication, attention to detail, and the ability to manage multiple tasks effectively while delivering high levels of customer service.

**Key Responsibilities**
- **Order Processing**: Accurately input and process customer orders, ensuring timely dispatch and invoicing.
- **Sales Coordination**: Work closely with the Sales Team to manage sales leads, quotations, and follow-ups.
- **Data Management**: Maintain and update customer records and sales data in the CRM system.
- **Liaison with Other Departments**: Coordinate with production, logistics, and accounts to ensure smooth order fulfilment.
- **Documentation & Reporting**: Prepare order confirmations, quotes and other sales-related documentation.
- **After-Sales Support**: Assist with handling customer feedback, returns, etc
- **General Administration**: Support the wider sales team with administrative duties as required.

**Qualifications & Skills**
- **Education**: GCSEs/A-Levels or equivalent; a business administration qualification is desirable.
- **Experience**: Previous experience in sales administration or customer service within a manufacturing or engineering environment is beneficial.
- **Technical Skills**: Proficiency in Microsoft Office (Excel, Word, Outlook)
- **Communication Skills**: Strong verbal and written communication skills with the ability to engage professionally with customers and colleagues.
- **Organisational Skills**: Ability to multitask, prioritise workload, and meet deadlines in a fast-paced environment.
- **Problem-Solving**: Proactive approach to resolving customer and order-related issues.

**Job Types**: Full-time, Permanent

Work Location: In person

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