Area Operational Support

**Would you like to help us make the world a safer place, people protecting people?**

Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouragingand empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards since 2019.
- **Full time**:

- **Training provided**:

- **Travel required periodically throughout the month to clients site**:

- **Driving license required**

**The main responsibilities for this position are:

- **
- To be the first point of contact for employee queries.
- To update and maintain customer information as required.
- Ensure that all rostering is accurate in order to ensure mínimal pay queries.
- Administration of any reporting processes required by the National Operations Manager e.g. Branch reports
- To maintain staff HR records / P.files appropriately for the Branch
- Take detailed notes on any issues including investigations / disciplinaries / capability-performance etc.
- Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the contract including recruitment, training, expenses etc.
- Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed
- Support the Branch with the preparation of Audit and Compliance reporting
- Assist in the recruitment and succession planning to ensure that the Branch has the capability to deliver consistent high levels of service and contingency.
- To be aware of, and (with the assistance of support functions) ensure all staff and officers in the Branch comply with, all aspects of Securitas Policies and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.

Operations |Customer Service |Call Centre|helpdesk|Security|

**Essential Skills** **What you will bring to be an Area Operational Support**:

- Valid SIA Frontline Licence
- Right to Work in the UK
- 5 Year checkable history
- Strong written and verbal communication
- Working knowledge of Microsoft packages
- Strong Working knowledge of TimeGate
- Must have a full clean driving license
- Good standard IT skills
- Able to evidence strong customer service skills
- Ability to work under pressure and on own initiative
- Good organisational skills
- Ability to prioritise

To work with us you will need to be confident, articulate and communicate well both orally and in written language.

Our team need to be immaculately turned out, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.

**About Company** **Securitas Benefits**:

- Paid holiday, company pension and life assurance scheme
- Discounted gym membership
- Wellness advice and support
- Cycle to Work Scheme
- Car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
- City & Guilds accredited training program for professional and personal development
- Support to gain your SIA license

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in threewords**:Integrity**, **Vigilance**, and **Helpfulness**.

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sizedbusinesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.
We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.

Leading the way for equality, we believe equality in the workplace has never been more relevant or important than it is today.

We are proud to be an equal opportunities employer. We're creating a culture where our people are empowered to be the best they can be at home and at work, and where equality is for everyone.

Diverse talents and skills, we believe diverse organisations perform better. So, we make great use of our people's diverse talents and skills so that our clients and our local communities benefit too.

We believe in the power of a workplace that's truly inclusive. This is a Workplace where all LGBT employees are accepted without exception.

Join the Securitas Team today