Service Advisor

**Job Title**:Service Advisor
**Location**:Drift Bridge Group - Epsom Audi

**Hours**:08:00 - 18:00 Monday to Friday, with a requirement to work 1 Saturday Morning every 4 weeks.

**About the Role**:At Epsom Audi, we are seeking an experienced Service Advisor to join our dynamic and well-established team. You will be the vital link between our customers and the workshop, ensuring that every customer receives top-tier service while their vehicles are in our care. This is a fantastic opportunity to work with a prestigious automotive brand and play a key role in maintaining the high standards our customers expect.

As a Service Advisor, you’ll be responsible for managing customer interactions from the initial service booking to the vehicle handover, ensuring smooth communication throughout the process. You’ll work closely with our technical and parts teams to ensure customer satisfaction, maintain accurate records, and identify opportunities to upsell products and services

**Key Responsibilities**:

- **Customer Engagement**: Greet customers warmly and professionally, providing clear communication about their vehicle’s service or repair requirements.
- **Service Coordination**: Liaise with the workshop and technicians to ensure the timely and efficient completion of customer jobs, including organising test drives.
- **Upselling**: Suggest additional products, services, or repairs that would benefit the customer, including warranty cover and service plans.
- **Administration**: Create accurate job cards, maintain up-to-date customer records, and prepare invoices for completed work.
- **Team Collaboration**: Work with the Aftersales team, including parts and service departments, to coordinate customer bookings and ensure smooth operations.
- **Problem Solving**: Address any issues or concerns that arise, ensuring the best resolution for both the customer and the dealership.
- **Communication**: Keep customers informed of service progress, estimated costs, and timelines, ensuring full transparency.

**About You**:We are looking for a motivated individual with a passion for delivering exceptional customer service. You will have experience in a similar role within the automotive industry and be confident in handling multiple tasks in a fast-paced environment. Your ability to build rapport with customers, combined with excellent communication skills, will be crucial to your success in this role.

**Skills and Attributes**:

- **Previous Experience**: Minimum 2 years' experience as a Service Advisor in the automotive industry, ideally with a premium brand.
- **Technical Understanding**: Familiarity with vehicle service and repair processes, with the ability to explain technical information in an accessible manner to customers.
- **Customer-Focused**: A passion for delivering an outstanding customer experience, with strong interpersonal and conflict-resolution skills.
- **Organisational Skills**: Ability to manage bookings, paperwork, and customer communications efficiently, while maintaining a high level of attention to detail.
- **Upselling Ability**: Comfortable offering additional products and services that meet customer needs, such as service plans, warranties, and accessories.
- **IT Proficiency**: Experience using Kerridge, RTC, or similar dealership management software to process bookings, update records, and produce invoices.
- **Driving Licence**: A clean, full UK driving licence is essential for the role.

**About the Company**:
Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).

Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda, Mazda, and Volkswagen vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.

Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.

As a Service Advisor at Epsom Audi, you'll play a crucial role in our continued success. Our loyal customers are the foundation of our enduring business, and we give back by offering competitive prices, expert advice, and first-class service. We believe in fair and honest employment practices, treating every team member as part of our family to minimise staff turnover and foster a rewarding workplace.

We provide stability and transparency, expectin