Campus Support Team Leader

Department

Campus Support

Location

Ormskirk

Salary

£30,564 to £33,175 per annum

Permanent campus based role

Post Type

Full Time

Closing Date

Sunday 07 September 2025

Reference

EHA1522-0825

We’re here to create and harness knowledge, to deliver opportunity for everyone.

**About the Role**:
This is an exciting opportunity for a Campus Support Team Leader to join the Campus Support Team within Facilities Management. This is a unique opportunity for someone who is passionate about leadership, service delivery, and creating a supportive, well-organised campus environment. As Campus Support Team Leader, you will be at the heart of ensuring the campus operates efficiently and is a welcoming, functional space for students, staff and visitors alike.

Your main duties and responsibilities will include:

- Deputise in the absence of the Campus Support Supervisor and undertake those duties and tasks consistent with that role for those specific periods and ensure that suitable and sufficient resources are available across all 4 shifts to meet the needs of the business.
- Direct and carry out regular high-profile scheduled patrols of the campus and residential halls with your teams to provide reassurance to the University community.
- Monitor the response and also respond to critical alarms e.g. fire, intruder, personal, maintenance to effectively manage risk and ensure effective monitoring and use the installed University CCTV system.

Leadership with Purpose: You’ll lead a dedicated team focused on maintaining a safe, efficient, and responsive campus environment. Your leadership will directly impact the day-to-day experience of everyone on campus.

Operational Influence: This isn’t just a supervisory role—it’s a chance to improve systems, streamline operations, and contribute to wider campus initiatives.

Team Development: You'll play a key role in training, mentoring, and motivating your team, helping them grow and succeed while also fostering a positive, solutions-focused culture.

**About You**:
As Campus Support Team Leader, you will:

- Be able to demonstrate a positive, proactive and flexible approach in delivering a consistently high-quality customer-focused service
- Possess good communication skills both written and verbal
- High organisational skills with good management of business and personal administration
- Professional behaviours, attitudes and body language at all times, setting an example for others through professional leadership
- Actively contribute to the development and delivery of a positive culture which safeguards the well-being of all members of the Edge Hill community
- Be able to demonstrate flexibility by working any additional and unsociable hours necessary to maintain services and respond to fluctuations in business patterns and in support of colleagues and customers

**Rewards & Benefits**:

- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
- A wide range of development programmes to enhance your career
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

Holiday information

**Holiday Entitlement and Calculation for Campus Support Staff**

**Overview**

The table below outlines the standard holiday entitlement for **non-shift-working** support staff. Campus Support staff are entitled to the equivalent number of holiday days, adjusted to reflect their shift pattern. Additionally, they receive the equivalent of 13 statutory and concessionary days.

**Standard Holiday Entitlement (Non-Shift Workers)**

**Length of Service**

**Grade 1-4**

**Grade 5-6**

0-5 Years

22 days

23 days

5-9 Years

25 days

25 days

10+ Years

25 days

26 days

**Campus Support Holiday Calculation**

As shift workers, Campus Support staff have their holidays calculated differently. Since all shifts are **11 hours long (plus a 1-hour unpaid break)** and follow a **4-on, 4-off pattern**, the calculation ensures equivalent holiday entitlement in proportion to average shifts worked.

The shift pattern repeats over **8 weeks**, during which staff work **28 shifts**. This averages to **3.5 shifts per week** (**28 shifts ÷ 8 weeks**). The calculation below applies this ratio to standard holiday entitlement.

**Campus Support Holiday Entitlement (Based on Shift Pattern)**

**Length of Service**

**Calculation**

**Total Shift Days (Rounded)**

**Grade 1-4 (0-5 Years)**

(22 + 13) ÷ 5 × 3.5

**24.5 days**

**Grade 1-4 (5+ Years)**

(25 + 13) ÷ 5 × 3.5

**27 days**

**Grade 5-6 (0-5 Years)**

(23 + 13) ÷ 5 × 3.5

**25.5 days**

**Grade 5-6 (5-9 Years)**

(25 + 13) ÷ 5 × 3.5

**27 days