Client Accounts Team Leader

6 days ago

Aylesbury, United Kingdom Alexander & Co Full time

A successful estate agency operating in Aylesbury and surrounding towns is looking to recruit a Client Accounts Team Leader role This is a new position and an exciting addition to the business

The purpose of the role is to support the Client Accounts team and to build close relationships with all internal and external clients, ensuring that exceptional customer service is provided at all times, whilst making sure that company processes and procedures are adhered to. This role will also be the first point of contact for any escalated queries.

Duties include:

- Using industry software to ensure that clients are paid and payments are received from clients.
- Ensuring that all details are correct for payments and any corresponding fees and charges are applied.
- Completing the daily bank reconciliation.
- Liaising with the Lettings and Property Management teams to process the release of tenant deposits and ensuring that they are aware of all relevant financial information.
- Chasing outstanding rent and fee arrears.
- Preparing quarterly non-resident landlord tax returns.
- Ensuring that tenancies are processed correctly on check in and renewed without undue delays.

In return for a competitive salary and some great benefits including competitive holiday allowance, access to a discounts portal, life assurance and additional holiday (to name but a few), we are looking for someone that has the ARLA Level 3 qualification, or would be interested in gaining this (we will sponsor you for this), previous experience in a residential lettings environment and someone who also ideally has RICS or Propertymark Client Accounting guidelines.

If this sounds like you, or you would like to have more information about this position, please send a message or your CV to us for an initial chat

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- residential lettings: 1 year (required)

Work Location: In person

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