Salesforce & Slack Administrator

2 weeks ago

Peterborough, United Kingdom Taylor Rose Full time

**This role involves but is not limited to**:

- Administer, support, maintain and continue the development of the Salesforce platform as a core business tool
- A key focus on realising the key benefits of Slack as a workplace operating system
- Act as front line Salesforce support to a large and growing user base
- Handle many Salesforce administrative functions including user account maintenance, profiles, roles, permission sets and other routine tasks alongside our existing Salesforce Administrator but with a specialised focus on Slack.
- Building and maintenance of reporting and dashboard suites with a key number of finance related reports
- Complete regular internal system audits and prepare for upgrades.
- Work as part of a team delivering the full life cycle of projects from requirements gathering design, test and delivery
- Based on a solid understanding of the organisation and stakeholder requirements, recommend suggestions for feature requirements, system improvements, support issues and development
- Work closely with end users and stakeholders to understand areas for development and to support their use of the Salesforce platform.
- Automate processes using Salesforce tools
- Maintain and adhere to a comprehensive Change Management and DevOps process utilising a central UAT sandbox across multiple vendors, JIRA and Confluence
- Support in Data migration and data loads into Salesforce

**Requirements**:

- Current Salesforce Administrator certification
- Slack Administration certification
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organisation both internally and externally
- A demonstrated ability to understand and articulate complex processes
- Strong understanding of Salesforce best practices and functionality
- Possess strong problem solving and technical skills to effectively design quality solutions

**Company Core Values**:

- ** Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best that we can be
- ** Integrate**:Bring together people and systems into a cohesive force
- ** Innovate**:To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
- ** Commit**: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

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