Hospitality Team Member

**Hospitality Team Member apprenticeship**

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

**About Bush Hotel**

We are a town centre hotel, restaurant, bar and banqueting operating for more the 500 years.

The Bush is an independent hotel that has been welcoming guests through its doors since 1618. Steeped in history but embracing contemporary design, the Bush is the perfect blend of the old world and the new.

**Duties**
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.

**Health & Safety**
- Actively participate in safe work practices and procedures in the workplace, use equipment safely.
- Fully understand departmental fire, evacuation and emergency procedures.
- Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
- Report any health or safety hazards to your Supervisor.
- Wear protective clothing and equipment provided.
- Actively participate in Accor hotel environmental initiatives.
- Report all broken or damaged equipment to a Supervisor.

**Customer Service**
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise. - Actively sell and promote, hotel facilities and services.

**General Duties**
- Follow the standards and performance outlined during training and in the departmental service procedures manual
- Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
- Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

**Specific vacancy requirements**

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.

Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

**Apprenticeship Summary**
- 40 hours per week
- This is a full time role and involves shift work including evenings and weekends
- Starting salary - £6 per hour
- GCSE or equivalent Maths and English (Grade 4/C and above or Level 2) essential
- Duration of apprenticeship - 18 months

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 3 Business Administration Apprenticeship Standard

**Benefits**:

- Eligible for an NUS card for discounts in shops and restaurants
- Eligible for an apprenticeship oyster card, 30% off travel
- Discount on Nandos, ASOS, Vue cinema and much more
- Earn while you learn
- No debt
- Automatic rise in pay after 12 months
- Prizes and vouchers to be won (apprentice of the month)
- Secure a job with little or no experience
- Remote learning
- Paid twice a month

**Job Type**: Fixed term contract
Contract length: 15 months

**Salary**: £10,920.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Do you have GCSE Grace 4/C or above in English and maths, or Level 2 Functional Skills equivalent?
- Why do you want to become a Hospitality appren