Customer Service Team Member

2 weeks ago

York, United Kingdom Stowe Family Law Full time

**Fancy a different challenge?**

Thanks for checking out our job description for a Customer Service Team Member here at Stowe Family Law. Do you currently work in a customer facing role and fancy a new challenge? Do you get enjoyment from providing a great customer experience? If so read on.

**What’s the purpose of this role?**

The Customer Service Team Member role is integral to the delivery of Stowe's Customer Value Proposition. The Customer experience is at the heart of every process and procedure and has been carefully designed with the Customer’s needs in mind. It is the responsibility of the Customer Service Team to manage the initial customer journey.

**Who ‘is’ Stowe Family Law?**

We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy and children law across 60 offices. We’re the experts in what we do and the way we help our clients is exceptional.

In the last few years we’ve grown the business by over 150%, so now is a great time to join us, we’ve already laid the groundwork and now, we’re about to build something really special. We have big ambitions for Stowe Family Law: to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.

**Requirements**:
As a Customer Team Member you will be responsible for;
New Client Enquiries;
- Establishing the client’s needs and quickly assessing how we can best service those
- Accurately taking down key information and entering onto case management system
- Reassuring the client and dealing with their requests professionally and sensitively
- Signposting and providing additional information where required
- Booking the appointment and following internal procedure to communicate with the client

Aftercare;
- Ensuring that any final communication with the client has a positive message

**Benefits**

Hours and salary;
- Full time (35 hours) - 2 weeks initial training in our Harrogate office
- Home and Harrogate office-based working (you control how that looks)
- £22,000

Additional Benefits;
- A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medicash medical, 24/7 GP’s, dental, counselling, gym discounts
- Training grants
- Life Assurance
- Contributory pension

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