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Assistant Aftersales Manager

2 weeks ago

Wimbledon, United Kingdom Robins & Day Full time

**Our success starts with yours Robins & Day is part of Stellantis, a leading global automotive manufacturer with brands includingAbarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offeringtraining opportunities that keep you up to date with all the latest technologies to progress your career with us.**

This is a great opportunity for you to become a key member of our dealership team.

**In this role you will**:

- To achieve a maximum score on CSI - Customer Satisfaction Survey
- Ensure all MOT’s standards are adhered to in accordance with the Road Traffic Act
- Ensure the use of Auto VHC to Group KPI Standards
- Ensuring industry-leading standards of customer care and satisfaction are achieved and maintained at all times, working effectively as a member of the dealership team.
- Keeping Visual Management Boards up to date at all times
- To ensure the efficient and profitable operation of the service department, controlling resources to achieve budget requirements and enhanced customer satisfaction.

**The benefits are**:

- **A Highly competitive monthly efficiency bonus**:

- **A Company car scheme** - up to two vehicles
- **Up to 7 % Employer Pension Contribution**:

- **Annual holiday**:

- 22 days increasing to 26 with continued service, **plus** bank holidays*
- **Shopping discounts** - through our Rewards App
- **Basic salary** - £Competitive

**Let’s Work together**

We are looking for an experienced Assistant Aftersales Manager to work alongside the Aftersales team.
- Previous Aftersales Experience is ideal
- Excellent communication & planning skills
- A Passion to provide excellent customer service & exceed customer expectations

At Robins & Day, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconicbrands in the world

*Based on a full time contract of a 47 hour week.