Retail Assistant

**Company Description** Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities. Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you. As a Retail Assistant, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. You will be responsible for: - Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. - Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines. - Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring mínimal stock loss. - Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme. - Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement. - Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. - In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store. Key Criteria: - Previous retail experience, preferably in fashion/clothing. - Experience of cash handling and financial management procedures (including completion of sales records). - Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion, - Ability to work well both independently and as part of a team. - Good organisational skills and the ability to prioritise workload, balancing competing demands. - Understanding of health and safety procedures in a retail environment. - Experience in managing and motivating volunteers is desirable. **Additional Information** Vacancy type: Permanent, part time Location: Brackla store **Salary**: £12.21 per hour Hours per week: This is a variable hours role Application Process - To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. - In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18. Benefits you’ll love: - 25 days annual leave (exclusive of Bank Holidays) - Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) - Loan schemes for bikes; computers and season tickets - Continuous professional development opportunities - Industry-leading training programmes - Wellbeing and Employee Assistance Programmes - Enhanced bereavement, family friendly and sickness benefits - Access to Blue Light Card membership - Subsidised Eye Care Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.