Service Desk Analyst
2 days ago
**Higher Education Statistics Agency (HESA)** is looking for a **Service Desk Analyst** to join our team based in **Cheltenham** on a fixed term basis for 12 months.In return, you will receive a competitive salary of circa **£24,000 per annum**dependent on experience.
**About Us**:
HESA exists to enhance the competitive strength of UK higher education by collecting, analysing, and disseminating data about the UK HE sector. We provide a trusted source of information, supporting better decision making, and promoting public trust, tosupport this strategy.
Our strategy is delivered through our people. Ensuring that our staff have the skills, capabilities, and tools to do their jobs effectively is therefore a key theme underpinning all our activities and objectives. This includes providing opportunities fordevelopment, growth, and learning.
**The Service Desk Analyst role**:
This role will report to the Lead Service Desk Analyst.
**Responsibilities as our Service Desk Analyst?**
- IT Helpdesk first and second line support
- Configuration and deployment of all end user IT equipment including workstations and monitors
- End user technical support on hardware and software
- Active directory management (user creation, security group membership)
- Escalation of support issues to IT team or with external suppliers as appropriate
- Maintenance and monitoring of all facility-based equipment including phones, projectors, photocopiers and coffee machines
- System monitoring and reporting
- Backup operations and logging
- Ensure that all faults are recorded so that patterns can be detected, and wider resolutions can be identified
- Any other reasonable duties to support effective team working across the Agency
**What we’re looking for in our Service Desk Analyst**:
- Educated to at least GCSE level, or have relevant work experience and knowledge
- Knowledge of the principles and concepts of servers, workstations and networking
- Experience of any of the following: ISTM (ticketing) software, preparing laptops (workstation builds) using MS Intune or SCCM, basic tasks within Active directory, ITIL Foundation qualification or understanding of the ITIL framework and terminology, virtualisationtechnologies (VMWare), exposure to configuring SharePoint Online sites, understanding of version control systems
- Ability to communicate effectively with colleagues of all levels
**What can we offer you as our Service Desk Analyst?**
The salary range for this post is circa £24,000k dependant on skills and experience. We offer an attractive package with 25 days leave, plus bank holidays and extra Agency shutdown at Christmas; flexible working including UK based remote and home workingoptions; pension scheme and occupational health support.
If you have the skills and experience, we require for this role and are looking for a new challenge then please click ‘apply’ today to be forwarded to our on-line recruitment portal and become our new **Service Desk Analyst**.
Thank you for your interest in HESA.
No Agencies please.
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