Technical Consultant

1 week ago

Reading, United Kingdom HelpSystems Full time

**RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY**

The Technical Consultant will provide world-class support to existing and potential customers. Technical aptitude, problem solving abilities, customer relationship skills are imperative to success in this role. These skills will enable our Technical Consultants to respond to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Acting as the customer advocate, outstanding communication skills and the ability to work independently, will ensure that our customers’ needs are met in a timely manner, providing the highest level of customer satisfaction. This position has the potential to grow to a Level 2 Technical Consultant and higher or move into a pre-sales, services, testing or other role within the company.

**WHAT YOU'LL DO**
- Provide triage support for all products in the Help/Systems portfolio to eliminate hold time and provide the best customer experience.
- Take ownership of each customer request to ensure timely resolution.
- Listen to customer concerns to determine the source and the various components of the issue.
- Collect and review system data such as job logs, log files, and history reports. Analyze for known issues using platform-specific logs such as syslogs, job logs, audit logs, error messages and problem resolution skills.
- Collaborate with team members on problem identification, analysis and resolution.
- Represent the Company and products in a professional manner at all times.
- Other duties as assigned by the manager.

**QUALIFICATIONS**
- A four-year degree is preferred. Equivalent work experience and accreditations will be considered.
- Previous software support experience is a plus.
- Ability to work successfully with customers to provide problem resolution.
- Strong telephone etiquette.
- Expert problem-solving skills.
- Strong verbal and written communication.
- Collaborator and ability to work within a team setting.
- Ability to document problem resolution and other materials

HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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