Project Support Officer

**Permanent, Full-Time (37 hours per week)**

Stockport Homes Group is a great place to work We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.

We’re currently recruiting for a Project Support Officer, within the Investment Team to support with the delivery of the Capital Works programmes to public sector properties and other related works.

You will be responsible for be responsible for the recording of Key Performance Indicators (KPIs) within excel and analyse results, challenging low performing customer satisfaction results and follow up when required, working closely with the Customer Feedback team, as a key member of the Investment team, work closely with Project Leaders, Clerk of Works in the delivery of the capital programme whilst working with colleagues across the team, contractors, external bodies, and customers to ensure best practice and the highest level of customer care are provided, Regularly attend meetings and undertake minutes and attend engagement events when required, Manage data held within IT using specialist software, portals and data systems, analyse and produce reports and information relating to investment programme when required, with a strong emphasis on ensuring that all customers receive an excellent service, which meets their needs and exceeds expectations throughout the delivery process.

This will be achieved by focussing on the four main key areas: Customer Satisfaction, Quality Control, Health & Safety and providing technical support and advice.
- Proficiency in common Microsoft packages, specifically Word, Excel, Outlook and SharePoint, and a willingness to learn new systems/portals as required.
- Excellent organisation and communication skills, both written and verbal. Maintaining data accuracy with attention to detail.
- Experience of investigating, resolving, and responding to customer complaints both in writing and verbally.
- Experience in housing or community work, proven experience/knowledge in housing or community work.
- Experience of managing challenging or confrontational situations with customers.
- The ability to work well under pressure with an exemplary positive attitude.
- The ability to work flexibly to accommodate the needs of the business, assisting other members of the team and wider business with certain aspects of their role in periods of peak demand.
- A full driving licence with access to a car for work purposes.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

**Closing Date: 12th October 2025**

**Interview Date: 20th October 2025**

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

**Companies within SHG**:
**Stockport Homes**:

- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

**Three Sixty** - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits t