Customer Service Representative

4 days ago

StratforduponAvon, United Kingdom Brook Street Full time

Fantastic opportunity for someone with either previous experience or a recent graduate with either a business, marketing or legal degree to join a well-established company who offer a long-lasting career

Monday to Friday (With the option to do hybrid working once training/probation is complete)

Up to 25k DOE

Up to 10% bonus annually depending on performance

Free parking

The main purpose of the role is to answer phone calls from customers who are either calling regarding personal injury. You will need to handle the calls in a professional, calming manner insuring 5* customer service. You will know how to decide on liability issues and how to ensure compliance within regulatory systems. You will also know if a fraudulent claim is trying to be made and ensure you deal with this appropriately and how to negotiate with clients, claimants and their representatives. Full training will be given on all of the above.

Person Specification;
- Enthusiastic, professional and polite
- Excellent written and verbal communication skills
- A commitment to learning and development
- Previous customer service experience is advantageous

Please click APPLY NOW, a member of the team will be in touch if successful.

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