Manager - Workplace Technology A/v and Voice

**About Pearson**:
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services,we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve someof the most important challenges in global education.

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the educationworld; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

We're investing in our technology and infrastructure. By working at Pearson, you have a unique chance to make a real difference to the lives of people all over the world.

**About DWS**:
The Pearson Digital Workplace Services [DWS] team is simplifying how Pearson employees work, engage and collaborate by using a broad range of technology, initiatives and transformation activities. We are introducing new, globally consistent platforms andservices primarily based on Microsoft products.

Pearson DWS is helping to unite employees around the world, enabling us to operate as a truly global organization, and ensure that Pearson is fit for the future.

**About you**:
We are searching for a passionate delivery focused leader that can understand, articulate and drive value from our technology. You are already a seasoned veteran implementing the Modern Workplace ecosystem across different sized enterprises and sectors,an experienced individual with a broad lens on Workplace technology: a true ‘T’ shaped individual. Are you ready to be a catalyst for change and innovation in Pearson?

You will lead the modern engineering implementation of our products and are critical to the service transition to truly enable global support coverage by extending to our offshore operations team. You have a forward thinking approach to devising new solutionsand enhancements, you have a strong sense of customer service, you understand and embrace ITIL best practices, you have significant experience managing the deployment and support of complete telecommunications solutions (audio visual, telephony) right-sizedfor business requirements and with enterprise level security best practices in mind.

**Role purpose**:
The Manager of Workplace Technology provides delivery management and ownership for Microsoft Teams and Zoom based voice and video services to support Pearson’s global businesses. This role is responsible for Pearson’s technical change and engineering forglobal voice and video network, interoperability with associated legacy voice, video and event streaming communications technologies, immersive video conferencing technology and multi-party voice and video collaboration across different end points and usecases.

The role is responsible for leading the engineering, automation, product lifecycle and development of all in scope Microsoft and related voice and video services working alongside our offshore operations staff.

To realize these goals and objectives the position must balance core Microsoft technology skills, product knowledge and delivery focused pragmatism with an eye on workplace experience. The role also encompasses wider awareness of the Microsoft Modern Workplaceplatform working across regions in a strong multi-disciplined engineering group embracing agile ways of working.

**Job**: TECHNOLOGY

**Organization**: Corporate Strategy & Technology

**Schedule**: FULL_TIME

**Req ID**: 4002