Food and Beverage Assistant

7 days ago

Thornbury, United Kingdom Thornbury Castle Full time

Company Description

Relais & Chateau at Thornbury Castle are seeking a **Food & Beverage Assistant Dinner **to join our professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

**About Us**

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has almost completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 27 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. our food style is modern British using the best locally sourced produce from our kitchen garden and around the southwest. We operate 7 days a week, serving breakfast, afternoon tea, dinner, and Sunday lunch as well as the occasional wedding and functions.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

**The Offer**
- £10.50 per hour dependant on experience
- This role can be offered as a Part time or a Full time permanent position - 24 - 40 hours per week worked over 3 or 5 days **mainly evening shifts and week end availability**:

- Shifts between 2 pm and 00.00
- An additional share of service charge and tips every 2 months ( about 2/3k per year)
- 28-day holiday including bank holidays
- Paid day off on your birthday
- Referral program - £250 per new member of staff introduced
- Complimentary stay at the castle after 3 months passed probation period
- Training programs via internal & external professionals and access to online training facilities
- Staff and Family rates on hotel accommodation and discounts on food and beverage
- Recognition programs
- Opportunity to have staff rate at Relais chateaux property
- Access to online training facilities
- Career development programs
- Free uniform, meals whilst on duty and free parking

If you believe you could be the next Team member to Join the castle we’d love to hear from you.

**Job Description**:

- Greet guests, take orders and serve food and drinks
- Answer all queries about the menu including drinks and make suggestions
- Take ownership of guest’s requirements and food allergies
- Follow Health and Safety and Food Safety procedures
- Set up the dining areas and process charges and payments
- Effectively communicate with managers and all colleagues
- Experience with handling guest queries and complaints
- Natural passion and flair for the industry and food
- A calm mature approach
- Ambition to succeed at the highest levels
- Dedicated team player with strong communication skills
- Ability to work unsupervised using own initiative when needed
- Willing to learn new things

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