Head Housekeeper

**Are you an experienced Hotel Head Housekeeper?**

We are looking to recruit a Head Housekeeper, ideally with an immediate start, however we will wait for the right person.

As our Head Housekeeper, you will be accountable for successfully managing the housekeeping operation and the housekeeping team at both St Martins Lodge - a 28-bedroom luxury boutique hotel, and St Martins House Conference Centre, both located in Leicester City Centre.

You will be at the heart of our operation and we are looking for an individual who will share our energy and passion and will contribute to our ongoing success.

Reporting to the Operations Manager, this is a hands-on position and as Head Housekeeper, you will supervise, train and work alongside your team to ensure all hotel rooms and areas in St Martins House Conference Centre are sparklingly clean and in tip-top condition, ensuring our high standards are maintained and consistently delivered.

**About the role**
- Meticulous attention to detail and a commitment to outstanding cleanliness and standards
- A hands-on position where you will supervise, train and work alongside your team
- Dealing with suppliers of linen, cleaning materials and guest supplies
- Scheduling staff rotas
- Overseeing stocktakes and other paperwork such as maintenance reports and safety audits
- Ensuring lost property is kept safely and returned to its owner
- An awareness of green issues
- You will have a minimum of 3-years experience as a head or deputy head hotel housekeeper
- You will be passionate about what you do and be able to lead and motivate your team to exceed targets such as Guest Satisfaction Scores
- You must be able to work under pressure and to challenging deadlines

**About you...**
- As Head Housekeeper you will have excellent leadership skills with experience of developing and leading a team
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy - great at managing your own time and the time of the team
- Proficient in health and safety and a confident trainer to train the team to meet company and compliance requirements

**About us**

Located in the heart of the Cathedral Area in Leicester City Centre, St Martins Lodge offers luxury room only accommodation for those looking to stay in the city for business or leisure. We offer 28 bedrooms, including a top floor junior suite with many original features of this historic building retained including the hallway with its chandelier and elegant staircase. Each room is individually styled in sympathy with the historic architecture and character of the original building.

With an elegant mix of period features and contemporary styling, St Martins House Conference Centre is the perfect venue for meetings, conferences, weddings and events. We offer 5 flexible spaces which can accommodate from 2 to 200 people, all of which have natural daylight and are complete with AV facilities.

This role gives you the opportunity to work at two great properties, to meet people from all walks of life - and to make a real difference to someone’s day.

No agencies.
- St Martins House Conference Centre and St Martins Lodge are an equal opportunities employer. _
- St Martins Lodge and St Martins House Conference Centre are divisions of Leicester Diocesan Board of Finance, a Company limited by guarantee, registered in England no. 227087. Charity no. 249100_

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability