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Waiting List Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Job overview**:
We currently have a post for a part-time Waiting List Administrator working in our expanding Endoscopy service which covers City Campus, Treatment Centre and QMC Campus working 25 hours per week over 7 days Monday to Sunday between the hours of 7.30am - 20.00pm on a rota basis.

Endoscopy is a busy and fast paced department and while working as part of the whole team you will need to have the capability to prioritise your own workload, be confident, flexible and adaptable to varying situations in this busy environment

You will also be responsible for booking patients onto the correct waiting list within the appropriate time frame and other administrative duties which include covering our busy front facing reception area.

**Main duties of the job**:
You will be a conscientious and enthusiastic team player with excellent organisational and communication skills with a sound administrative background.

You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential as well as an excellent telephone manner.

You will be responsible for welcoming patients to the Endoscopy Unit covering reception duties, listing patients onto the appropriate waiting list and then contacting patients to book them an appointment within the correct timescale alongside other administrative duties. Knowledge of cancer pathway targets would be an advantage.

**Working for our organisation**:
This is a busy and fast paced department where no two days are the same. It's challenging but rewarding work

**Detailed job description and main responsibilities**:

- Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking their admission to hospital, using hospital IT systems e.g. Medway PAS
- Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.
- Ensure all relevant patient information is recorded on the Trust’s IT systems and updated accordingly in line with Trust Access Policy and Procedures
- Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times
- Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required
- Be responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach, including 28 day target for cancelled ops.
- Liaise with clinical staff to ensure the availability of any specialist equipment as required.
- Ensure any patients who have not responded to letters, or do not attend pre-operative assessment clinics are contacted in line with the Trust Waiting List Policy.
- Work flexibly and provide cross cover for colleagues in the Directorate.
- Undertake any other duties and responsibilities, which may reasonably be required.
- Deputise for the Waiting List Co-ordinator where appropriate

**Person specification**:
**Training & Qualifications**:
**Essential criteria**:

- GCSE Level or equivalent in Maths/English Grades A-C
- Able to use Microsoft Office

**Desirable criteria**:

- NVQ level 2/3 Buisness Admin

**Experience**:
**Essential criteria**:

- Demonstrate knowledge of waiting list processes

**Desirable criteria**:

- Recent past NHS experience
- Knowledge of waiting list processes

**Communication**:
**Essential criteria**:

- Ability to develop good working relationships at all levels in a hospital environment
- Ability to deal tactfully with a wide range of people including patients
- Ability to priorities work and use initiative

**Judgement skills**:
**Essential criteria**:

- Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Co-ordinator

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system call