Duty Manager-essex, Thurrock 15236

2 weeks ago

Essex, United Kingdom Smyths Toys Full time

**About the Role**

We are recruiting a Duty Manager to join our team in our Lakeside, Thurrock store. Looking to progress your retail management career? Do you think you could be our next superhero?If so, we would like to hear from you at this very exciting time of businessgrowth.

**Responsibilities**:
**Sales**
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products is maintained on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines

**Customer Service**
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

**Staffing/Operations**
- Ensure staffing levels match the business needs, or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/ daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
- Previous experience as a Duty/Deputy/Department Manager in a fast-paced high-volume retail environment
- Excellent communication, leadership and organisational skills
- Strong numerical skills with previous experience analysing commercial reports
- Customer focused with excellent relationship management skills
- Proficiency in Microsoft office packages and a working knowledge of retail computerised management and control systems
- Ambition to progress your career in a growing company
- Must be available to work flexible hours including weekdays, late nights and weekends

**Benefits**:

- An attractive competitive salary and bonus package
- A benefits package inclusive of:

- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Sick Pay Scheme
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
- Bike to Work Scheme

**About Smyths Toys**

At Smyths Toys, we're proud to be one of the leading toy, software, and nursery product retailers in the UK and Ireland. We operate both online, and via our physical retail stores, with 138 stores spread across Europe and the UK. We source our product rangefrom an extensive array of UK, European, and international suppliers.

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