Safeguarding & Domestic Abuse Caseworker

5 days ago

Oldham, United Kingdom The Guinness Partnership Full time

**About Us**

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About the role**

We have an exciting opportunity for a desk-based, Tenancy Enforcement Caseworker (Safeguarding and Domestic Abuse) to join our Tenancy Enforcement Team based in Oldham on a permanent, full-time contract working 35 hours per week.

Our Tenancy Enforcement Team are hybrid working, which offers the opportunity to work 2 days in the office (Tuesday and any other day in the week) and 3 days working from home.

**Key Responsibilities**:

- Manage a volume of routine/complex cases
- To carry out thorough and effective investigations into reports of Safeguarding and Domestic Abuse
- To adopt a person-centred approach when investigating Safeguarding and Domestic Abuse
- Identify vulnerability at the earliest opportunities
- Provide high level of customer service in line with Guinness’s Customer Service Standards.
- Take ownership of allocated cases in accordance with Guinness’s policies and procedures.
- Present or support the presentation of cases in Court to achieve positive outcomes, where necessary.
- Liaise with stakeholders and external partner agencies to co-ordinate safeguarding and domestic abuse responses.
- Work together with other team members to innovate and deliver right first-time services.
- Skills and Experience - excellent communication skill, effective at case management, negotiation skills, empathetic to the needs of the customer, a good understanding of safeguarding and domestic abuse

**We’re looking for someone with**:

- Good knowledge of relevant legislation and current best practice.
- Good attention to detail, maintaining accurate records within agreed service levels and targets.
- Ability to prioritise to meet changing demands.
- Self-motivated with the ability to plan and work effectively within a high level of supervision.
- Excellent oral and written communications
- Good knowledge of Microsoft Office.
- Ability to demonstrate Guinness behavioural competencies.
- Proven experience of working in a social housing or relevant agencies.
- Proven experience of building relationships with external agencies.
- Experience of compiling witness statements and/or giving evidence in court.

**Face to Face interviews will be held at Bower House, Oldham on Tuesday 20**th** June.

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