Service Parts Assistant

Your new role
You will support the efficient and accurate handling of all service parts — from receipt, collation, and quality control through to dispatch to customers and Customer Distribution Centres (CDCs). The role ensures that every part is handled safely, securely, and in line with company policies, with mínimal handling and accurate processing.

What you'll be doing
- Receive and check incoming parts, reconciling them against digital manifests.
- Carry out quality checks to ensure parts are correct to order and free from defects, escalating issues when identified.
- Accurately process and record movements in the warehouse management system for full visibility and tracking.
- Pick, wrap, and package parts securely for dispatch to customers and CDCs.
- Move parts between designated CDC areas, ensuring smooth flow and safe handling.
- Maintain the warehouse area in an organised, tidy, and hazard-free condition at all times.
- Follow Health & Safety procedures, including safe lifting, storage, and movement of parts.
- Support accurate in-stock levels by reporting shortages or discrepancies to the Team Leader.
- Work collaboratively with colleagues, Customer Teams, and suppliers to resolve issues such as missed, lost, or delayed parts.
- Ensure parts are dispatched quickly, cost-effectively, and in a condition that meets customer expectations.

The role is for you if...
**We’re looking for experience in**:
**Attention to Detail**: Ability to process and check parts with a high degree of accuracy.

**Organisation**: Able to prioritise tasks, follow processes, and keep work areas clean and compliant.

**Problem-Solving**: Able to spot issues and escalate quickly to avoid customer dissatisfaction.

**Warehouse Skills**: Practical skills in safe handling, packing, storage, and movement of parts within a busy warehouse environment.

**Systems Confidence**: Comfortable using digital manifests, scanners, and tracking systems.

**Communication**: Able to share information clearly with colleagues and escalate issues when required.

**Health & Safety Awareness**: Understands safe working practices in a warehouse environment.

**Customer Focus**: Committed to delivering accurate and timely service for both internal and external customers.

**Teamwork**: Works positively with colleagues and supports the wider team to achieve goals.

Previous experience working in a warehouse, distribution, or logistics environment (preferred but not essential.)

Basic understanding of stock control and order fulfilment processes.

Awareness of Health & Safety practices in a warehouse setting.

Ability to use scanners, digital manifests, or basic IT systems.

Desirable - NVQ Level 2 in Warehousing & Storage or equivalent.

DFS Benefits
- Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it
- Growth and Training: Learn new skills and develop your career with us
- Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year
- Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury’s, ASOS, and IKEA
- Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships
- Pension and Savings: Join our Group Pension and Sharesave schemes
- Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay

About DFS
We’re home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.

At DFS Group, everyone plays a part. Whether you’re supporting our brands or serving our customers, you’re helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we’re united by a culture that puts people and purpose at the heart of everything we do.

Everyone Welcome

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you