Junior User Acceptance Tester

**Company Description**
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself

The Junior User Acceptance Tester is to establish test criteria for multiple types of change based on business requirements and communicating test conditions to internal staff and team leader. The Junior User Acceptance Tester will maintain direct relationships with other experts and change stakeholders across the organisation and will be expected to be accurate and timely reporting on the status of UAT and escalation of issues with support of UAT team leader.

**Key Responsibilities**
- Analysis and interpretation of Business Requirements and where necessary, obtain further information from Business Analysts as part of the review cycle/signoff process and give recommendations to the Project
- Review and Analysis of Functional Specifications and Design Layout Specification to identify required testing conditions
- Production of test scenarios, scripts and other UAT documentation including final sign off on changes before release into production.
- Execution of UAT against previously defined and signed-off business requirements and test cases
- Support in creation/amended to existing processes & procedures based on the changes being implemented.
- Responsible for providing UAT updates to stakeholder and business sponsor.
- Report & escalate any defects/issues found during UAT period.
- Responsible for liaising with Operational Training Manager to ensure Training material is in line with the changes being released by providing functional overview.
- Establish good working relationships across the business regarding the changes; including Project Managers, Business Analysts, Business Application Support, IT, members of Operational teams
- Provide sign off on product testing during rate changes on out front book platform.
- Provide Operation Support from technical knowledge perspective including BAU activities
- Responsible in the creation of User Stories for Operational CI changes including Benefits analysis

**Qualifications**
- Experience of working as a team or an individual
- Banking or financial services experience - Operational/Service background (preferred however not necessary as training provided)
- Experience in supporting change (preferred however not necessary as training provided)
- Strong analysis, evaluation and problem-solving skills
- Ability to review both business and technical documentation
- Good communication skills
- Technical_
- Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point)
- Ability to understand and fully comply with documented processes and procedures
- Experience of JIRA or other test management tools (preferred however not necessary as training provided)
- Interpersonal_
- Adaptable & Flexible
- Excellent verbal and written communication skills.
- Ability to work as part of a team
- Excellent planning and organisational skills
- Able to work under pressure and to tight deadlines
- Accuracy & Attention to detail
- Establishes effective working relationships at all levels
- Customer Focused approach

**Additional