Trainee Leasehold Consultant

**Trainee Leasehold Consultant**

**Salary: £26,536 - £32,000 dependent on experience**

**Type: Permanent, Full time (35 hours per week)**

**Location: Ealing - Hybrid working**

**About us**

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

**About the role**

We’re searching for a **Trainee Leasehold Consultant **to join our friendly and hard-working team at A2Dominion. This role will be responsible for helping deliver excellent property management services, acting as a point of contact for our shared-owner, leaseholder and freeholder residents on a patchless basis. As well asproviding support and advice to colleagues outside of the team on complex leasehold queries.

**Key responsibilities**:

- To adhere to the Residential Services Target Operating Model (TOM) in order to deliver excellent standards and performance in relation to customer service, regulatory and legal compliance, best practice and innovation.
- Responsible for resolving complex customer queries promptly, including liaison with the A2Dominion Operational Teams.
- Responsible for responding to customer enquiries appropriately and ensuring services are delivered in accordance with service standard policies, procedures, statutory regulations, and relevant Codes of Practice.
- Ensuring that accurate customer contact and property records are maintained in accordance with relevant procedures.
- Being accountable for delivering strong financial performance by working collaboratively with the service charge and housing management teams, to ensure production of accurate and transparent service charge in-year block management accounts and year-end accounts.
- Conducting Section 20 consultations with customers on behalf of colleagues in Neighbourhoods.
- Providing an effective leasehold advisory and training service to colleagues outside of the team
- To attend and represent A2Dominion at court, external meetings, case conferences, and forums. As well as internal meetings relating to the progress of developments and buildings.

**More about you**

For this role, we’re looking for someone with the following:

- Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
- Good level of IT Knowledge including Outlook, Word and Excel
- Excellent verbal and written communication and interpersonal skills.
- Ability to adopt a continuous improvement approach and adapt to change
- Experience of working in a customer facing role
- Has or willing to study towards IRPM (Institute of Residential Property Management) to achieve membership status

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with years of service
- 3.5 additional days of holiday between Christmas and New Year
- Up to 8% contributory pension
- Flexible working policy
- Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

**Job Types**: Full-time, Permanent

**Salary**: £26,536.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Work from home

Schedule:

- Monday to Friday