Volunteer Liaison Officer

**Please note the salary for this post is Pro-Rata.**

**Background & Context**:
Everything we do is laser focused on transforming lives, from dependence to independence. We do this through our 3 strands: Purpose, People & Performance.

We are all about personal development and keen to recruit the right people to join our team, someone with a passion to transform lives, growing themselves and others from good to great. We’ve defined our culture and looking to embed our model, heart of a Charity, mindset of a Business.

**Purpose of the Role**:
Co-producing is an important pillar at Croydon Vision, and the **Volunteer Liaison Officer **willwork alongside the team to deliver our three volunteering strands: Classic Volunteering, Skill Up and Route to Employment**, **laser focused increating a
**Movement to Empower** roadmap.

**Objectives**:

- To promote **best practice** in volunteering by recruiting and retaininga wide range of Volunteers, offering a variety of flexible opportunities.
- To support the Employment Officer to improve inclusion of people with sight loss in the labour market through volunteering.
- Driving **marketing and communications**, including celebrating volunteering on a local and national level.
- Empower people with sight loss to look after their wellbeing through volunteering - creating a ‘Giving back’ culture.
- Strengthen our vision of a **movement to empower** volunteers, creating a pathway of personal growth and development.

**Specific Duties & Responsibilities**:
**Volunteering Services**
- Responsible for the recruitment, induction, and administrative functions
- Generate volunteer opportunities and role descriptions based on the needs
- Promoting flexible models of volunteering to both organisations and individuals, all underpinned by equality, diversity, inclusion, and best practice.
- Maintaining an up-to-date awareness of issues affecting volunteers, local community organisations aligning with Corporate Social Responsibility.
- Promoting volunteering in Croydon as an activity that offers new skills and personal development, builds self-confidence and combats isolation

**Our Voice - Newsletter & Audio**
- Providing impact reporting such as social value and data insights for reporting; as well as case studies, and to leverage future growth.
- Lead in coordinating the quarterly newsletter (Our Voice), providing impactful content, and celebrating volunteers.
- Oversee printing and distribution of the newsletter, together with volunteers.
- To provide regular content for social media platforms.
- Organise co-producing meetings (quarterly) with volunteers then share feedback with actioning key points for learnings.

**Community Partnerships**
- Working and collaborating with local schools and colleges, businesses, local voluntary organisation, creating partnerships and sharing knowledge.
- Supporting voluntary, public, and private sector agencies to identify and develop roles and opportunities for volunteers
- Organising and overseeing involvement in community events, keeping a record of events attended, impact and added value.
- Working with the voluntary sector, to collaborate, develop value add relations.

**Personal Growth and Development**
- Identify learning and development needs of volunteers.
- Creating peer support session to encourage individual development.
- Produce tailored personal development plans for annual appraisals
- To actively work towards own personal development with the aim of adding value and improving performance individually and for the team.

**General**
- Attending training courses as identified and deemed appropriate
- Abiding by the Employee Handbook and the policies and procedures of Croydon Vision and to protect Croydon Vision’s interest at all times
- Teamwork, being comfortable to roll up sleeves and support in undertaking any other duty commensurate with our vision, transforming lives.

**Model Person Specification - Volunteer Liaison Officer**

**Education & Experience**

Minimum of two years’ experience of recruiting, supporting, and managing people
(either paid or voluntary)

Good standard of education (A level or above)

Experience in the use of Microsoft Office 365, shared folders, and CRM systems

**Skills & Approach**

To have a strong understanding of the role of volunteers, and the ability to support and supervise them effectively

Excellent interpersonal and communication skills, with the ability to establish good relationships and partnerships with other voluntary organisations and local businesses

Ability to mediate conflicts and find solutions to move forward in a professional manner

Ability to develop new programmes and initiatives that encourage and increase accessible and diversity volunteering and active citizenship within the community

Ability to contribute to and work as part of an effective team that delivers a high standard of service by embracing flexibility as required, keeping a high attention to details