Patient Safety

An exciting opportunity has arisen for a keen and dynamic registered mental health professional to be part of HSS Clinical Improvement as a full time band 8a Patient Safety and Patient Experience Lead. We are looking for a person with drive and enthusiasm to lead on and support patient safety and patient experience.

Our aim is to continually improve and develop patient safety and patient experience and this role will be integral in cultivating safe and effective services.

If you are a registered mental health professional with forensic experience and a degree in health care, along with a keen interest and knowledge in patient safety and patient experience who is able to work independently and across service areas, we would like to hear from you.

The post will be responsible for the management of the incident review process including: ensuring the timeliness and transparency of all review processes and reports and learning lessons. The post holder will monitor all Serious Untoward Incident (SUI) investigations.

You will develop, lead on and teach human factors and investigation training to teams across the hospital.

In addition, the role will require you to lead on patient experience, working with experts by experience and patients across the hospital to support co-production and collaboration ensuring recovery remains central to everything we do. You will measure and report on your progress in this area.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

The post has two fundamental aspects, to maintain and improve all aspects of patient safety including governance of processes and measures. In addition, the post holder will also have an overview and support all aspects of the patient experience.

The post will be responsible for the management of the incident review process including: ensuring the timeliness and transparency of all review processes and reports and learning lessons. The post holder will monitor all Serious Untoward Incident (SUI) investigations.

The post holder will ensure all reports are of a high standard and that “Learning Lessons” activity is embedded into the service. The post holder will provide clinical oversight along with senior colleagues into the review process.

The post holder will ensure the quality assurance of reporting internally and externally of the serious incident review process as well as the administration of interlinked databases and operational aspects of the process as outlined in Trust and national policies.

The post holder will ensure Incident Review Facilitation (IRF) as appropriate to skill/knowledge base and service need and provide the direct link from High Secure Services (HSS) to the Trust Governance arrangements with regard to all issues of patient safety.

The post holder will be familiar with a human factors approach to support patient safety.

The post holder will also be part of the on call senior manager rota as agreed with the line manager.

The post holder will ensure a visible presence in clinical areas as patient safety lead.

To manage the user/carer complaints process in High Secure Services

To initiate and implement change which leads to continuous quality improvements in the delivery of services and nursing practice, with improved patient care outcomes.

To motivate and encourage all nursing staff in reviewing their practice and to support innovation and change, where appropriate, to optimise evidence-based practice promoting recovery.