Apprentice - Customer Service

7 days ago

Wrexham, United Kingdom NECSWS Full time

**Company Description**:
NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We’ve been part of global tech company NEC Corporation since January 2018.

Find out more about our business on the Corporate Responsibility and Performance pages.

Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).

**Business Fundamentals**:
**Key opportunities**:

- Maintain excellent levels of attendance and punctuality
- Attend regular training and development sessions with an assigned mentor
- Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education
- Ensure company policies and procedures such are understood and adhered to
- Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
- Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
- The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NPS employee
- You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NPS has to offer
- You will be given the necessary training and development to distinguish yourself early in your career with NPS
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
- An opportunity through hard work and commitment to move through the NPS Academy Scheme.

**Summary**:
This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NPS are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.

**Qualifications**:

- 5 x GCSEs grade A-C, including English, Maths and Science
- Excellent telephone skills
- Good keyboard skills
- Microsoft Excel and Word
- Customer Service and Focus
- Listening and Verbal Communication
- Building Relationships and People Skills
- Organisational skills to schedule daily/monthly workload
- Problem Solving and Multi-tasking
- The flexible nature of NPS’s work means that agents will be required to work on other NPS customer service activities in ‘back office’ processing enquiries.
- Training on the system, processes and procedures are included.

**Additional Information**:

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