Customer Support

1 week ago


Crewkerne, United Kingdom AMMONOID CONSULTING LTD Full time

_ **Customer Support (remote)**_

We are looking for a friendly and organised employee with a commitment to outstanding customer service to join a small team that are the first point of contact for customers, and support, services and programmes. Working closely with with the manager, the successful applicant will take ownership of customer service, nurturing customers who need help, technical support, or have questions and queries.

**In particular, you will be responsible for ensuring that customers receive outstanding service by**:

- Closely managing customer support queries to avoid and eliminate backlogs
- Managing our customer support team and working closely with other teams to improve processes and customer experience
- Providing front-line customer support key products and services
- Continuously improving our customer support by developing the team, and optimising our systems and processes
- Working with colleagues to ensure effective operations management of delivery of services
- Listening to customers and analysing trends to improve our customer experience

**About You**:
We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. You will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a track record of managing customer support and support of operations, along with experience of working hands-on with helpdesk.

**You will have one or more of the following**:

- Experience of managing customer support and customer service using helpdesk/ticketing systems
- Experience of improving customer service
- Line management experience
- Excellent telephone manner, and professional presentation at all times
- Good attention to detail
- Ability to work to deadlines and prioritise customer queries effectively
- Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
- Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
- Enthusiasm for digital solutions, and a customer-focused mindset

**Benefits**:
25 days annual leave (plus 1 day accrued for every year of service up to 30 days) + bank holidays and Christmas, 5% Employer pension contribution, flexible working culture, regular continuing professional development opportunities.

**Job Types**: Part-time, Internship, Temp to perm, Temporary contract
Contract length: 6 months
Part-time hours: 22 per week

**Salary**: From £1,698.12 per month

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Signing bonus

Work Location: Hybrid remote in Crewkerne, TA18 8AB



  • Crewkerne, United Kingdom Steatite Ltd Full time

    **JOB DESCRIPTION** Customer Liaison Officer 38 Hours per week Monday - Friday **Overview (About us)** Whether it’s industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it! From the ocean floor to the edge of space, Steatite innovation is...


  • Crewkerne, United Kingdom Bardwood Support Services Limited Full time

    About the role Title – Retail Security Officer Pay Rate – £12.21 Location - Crewkerne Shift Timings – Monday, Tuesday and Wednesday day - 30hrs per week You will be working in a well-known retail store, which holds various stock. Officers are responsible for providing safety and security to both staff and visitors alike. What will you...


  • Crewkerne, United Kingdom Bardwood Support Services Limited Full time

    About the role Title – Retail Security Officer Pay Rate – £15 Per hour Location – Crewkerne Shift Timings – Monday 08:00 To 20:00 , Tuesday 08:00 To 20:00, Thursday 08:00 To 20:00 & Sunday 10:00-16:00 Break - Unpaid You will be working in a well-known retail store, which...


  • Crewkerne, Somerset, United Kingdom John Lewis Partnership Full time

    ABOUT THE ROLEAs one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers.When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock...

  • Mortgage Advisor

    5 days ago


    Crewkerne, United Kingdom Fox and Sons Full time

    We’re looking for highly motivated **Mortgage Advisor** to join our fantastic team in Crewkerne. The **Mortgage Advisor**will work closely with an established Estate Agency team to help customers purchase their dream home whilst taking care of all their mortgage and protection needs. **What’s in it for you?**: - Excellent internal progression to support...

  • Mortgage Advisor

    16 hours ago


    Crewkerne, United Kingdom Fox & Sons Full time

    **Mortgage Advisor** **Transparent Progression Structure - Company Car or Car Allowance - Agile and Nimble IT systems - Admin and Compliance Support - OTE £40k+** We have an exciting opportunity for a **Mortgage Advisor**to join our fantastic team in Crewkerne. As a **Mortgage Advisor you**will work closely with an established Estate Agency team to help...

  • Pharmacy Assistant

    1 week ago


    Crewkerne, United Kingdom Day Lewis Pharmacy Full time

    Act now and join a Pharmacy business continuously looking to develop and engage with the local community & healthcare providers. We have a 35 - 40 hour vacancy as a Pharmacy Assistant at Day Lewis Pharmacy, Crewkerne,Somerset. Experience not essential, but exceptional customer service is paramount! The pharmacy has an experienced Pharmacist & team to learn...

  • Team Administrator

    6 days ago


    Crewkerne, United Kingdom Brite Services Full time

    Our client, a well-established electrical distribution network operator with over 7 million customers throughout the UK, are looking for a Team Administrator for 5 - 6 months for their depot in Crewkerne. An immediate start is available. As a national business,they pride themselves on their first class reputation for network reliability and business...

  • Pharmacy Assistant

    5 days ago


    Crewkerne, United Kingdom Day Lewis Pharmacy Full time

    Act now and join a fast paced, innovative Pharmacy business continuously looking to develop and engage with the future of the Pharmacy World. We have a new vacancy as a Pharmacy Assistant in our busy Pharmacy in Crewkerne. Experience essential. This branch has an experienced Pharmacist to learn from and experienced teams lead by an Assistant Manager....

  • Estates Specialist

    3 days ago


    Crewkerne, United Kingdom Western Power Distribution Full time

    An exciting opportunity has arisen for an Estates Specialist based in the Somerset region. You will be responsible for the negotiation of complex consents, wayleaves, easements and agreements in respect of the location of distribution assets, to settle significant damage claims and to design, survey and prepare specifications for major overheadline...