Nhs 111 Call Handler

Health Advisor - West Midlands (Oldbury)

DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands, this is a fabulous opportunity to join our CQC Outstanding award winning team

DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.

We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire - a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.

**Pay Rates**:
Training - £9.50ph

Days - £10.19ph

Evenings / Nights - £11.49ph

Weekends - £12.69ph

DHU Healthcare can offer you additional benefits:
Our people matter to us. We value them through a ‘coaching culture’ - offering staff engagement, wellbeing support, career progression and inspirational visible leadership. Choosing DHU gives you access to a generous benefits package that includes the NHS pension scheme, NHS continuous service recognition (for holiday and sickness entitlements), Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) and opportunities for on-going professional development. You will also enjoy free tea and coffee and free parking

We are looking for professional, resilient individuals who want to make a difference The role of an NHS 111 Health Advisor is a challenging fast paced role that requires great attention to detail, empathy and a calm systematic approach.

As a member of our NHS 111 team at DHU Healthcare you will be passionate about providing safe and effective care for our patients and Healthcare professionals. Using the NHS 111 Pathways system you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.

If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you
- Demonstrate previous experience customer service experience
- Possess excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Learn new skills and demonstrate a caring, professional attitude at all times
- Be motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail

At DHU Healthcare we offer a variety of shift patterns including 4 on 4 off ranging from 15 to 37.5 hours per week.

We also provide a comprehensive 3 weeks Pathways training course for our Service Advisors.

At DHU we offer a professional working environment where you can expect continuous support to progress in to a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development

Do you have what it takes to be the next NHS 111 Health Advisor?

Be a part of it, make a difference

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.50-£12.69 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discounts

Schedule:

- Day shift
- Night shift
- Weekend availability

Application question(s):

- Are you able to provide professional references that covers the past 2 years?
- Applicants must be 21 years or over. If you are under 21, please do not apply.
- Are you available for 3 weeks full time, Monday - Friday 8.30am - 4.30pm to undertake mandatory training? The training in total is 6 weeks however weeks 4/5/6 are on the shop floor on a more flexible rota.
- Do you currently own a valid Passport or Birth Certificate and NI evidence? Right to work evidence is a mandatory requirement.

**Education**:

- GCSE or equivalent (preferred)

Reference ID: MPDHU111OL