Property Services Administrator

**Property Services Administrator**

**Salary**:£17,795.88 per annum (£24,914.24 FTE)

**Location**: Hybrid (with one day a week in our Dorchester office)

**Hours**:25 hours; Monday to Friday, either 11am-4pm or 12pm-5pm

**Benefits**:24 days plus bank holidays and 1.5 days complimentary leave; option to purchase additional annual leave; car leasing scheme; healthcare cash plan; enhanced pension, plus more.

**About us**

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

**About the role**

This is a crucial role in ensuring the smooth running of our customer-focused responsive repairs service. You’ll provide comprehensive administrative support to our East & West regions and work closely with colleagues in our Property Services, Customer Services and Housing teams.

Duties include:

- Liaising with responsive repairs and major works contractors in the delivery of our responsive repairs services, including requesting contractor updates and reviewing contractor portals.
- Monitoring and responding to contractors’ communications, then actioning and querying requests as appropriate.
- Raising tasks and liaising with customers to arrange inspections for surveyors and other colleagues.
- Coordinating and minuting contractor review meetings.
- Updating our housing management system.
- Reviewing and investigating payment requests from contractors and processing valuations, purchase orders and invoices to contractors and suppliers promptly and efficiently.

**About you**

We’re looking for someone who is organised, detail-oriented, and enjoys bringing structure and efficiency to a busy team. This administration role is central to keeping our operations running smoothly, so we need someone who can juggle multiple tasks, prioritise effectively, and stay calm under pressure. A knack for problem-solving and a proactive approach to challenges are key.

You’ll need:

- Experience of working in a busy, customer-facing environment.
- An empathetic touch and ability to offer solutions to problems.
- To be assertive where necessary, saying “no” when appropriate, whilst remaining sensitive and calm.
- To be able to provide excellent services with a quick turnaround.
- Excellent IT skills with the aptitude to use specialist software (training provided).

**A personal note from Alex Turton, your hiring manager**

At Hastoe, we pride ourselves on being a supportive and collaborative team. We value people who bring a positive attitude and are willing to learn and grow with us. In this role, you’ll have the opportunity to work closely with colleagues across different teams, making it a great opportunity for someone who enjoys variety and building strong working relationships. If you’re someone who takes pride in their work, loves being part of a team, and wants to contribute to a company that makes a real difference to people’s lives, we’d love to welcome you to Hastoe

**Benefits provided**:
Annual Leave: Starting at 24 days, plus bank holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

- Flexible working opportunities
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle and Car Leasing Scheme.
- Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.

**How to apply**

**Job Types**: Part-time, Permanent

Pay: Up to £17,795.88 per year

Expected hours: 25 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Dorchester DT1 3GX

Application deadline: 05/03/2025